Cantoni Modern Furniture Dallas

Sep 7th, 2022

Great product. Great people. My go-to destination for some great quality products. Special mention to Seymor - amazing sales guy.
Aug 11th, 2022

Aug 5th, 2022

As a long term customer of for over 20 years, I will never spend another dollar at Cantoni. This business has the worst customer service in the furniture industry, not to mention High dollar store. I have spent thousands of dollars with Cantoni and after my experience today with the service department and the General Manager (Richard Banone) I am walking with my wallet and I hope everyone that reads this does the same. Never mind the number of items I have purchased over the past 20 years, and irregardless of the fact that I have a current order pending delivery from Italy. I had a friend drop off a black leather electric recliner that I purchased years ago. The chair is in like new condition, but the motor has gone out and the chair no longer reclines. It is a simple Motor replacement. I also never questioned anything about a warranty because I know the chair is no longer under warranty. I just wanted Cantoni to replace the motor and tell me how much I owed them. The service department told my friend they could not accept the chair because they no longer carried that manufacturers And therefore; could not get parts. After I got the call from my friends, I called Cantoni as my friends had the chair on a flat bed trailer as they headed to their lake house for the weekend. The woman I initially spoke with and whom I have actually purchased furniture from, told me the same thing she had told my friends. I said: look, I dont care that the part is not from the manufacturer of the chair. It is a simple motor replacement. I got no where with her and asked her to transfer me to the general manager. This is when I had the misfortune of speaking to Mr. Babone (I guessed at the spelling?) He basically told me he agreed with me that this should be simple, but without approval from the owner he could not accept the chair. He told me he would reach out to the Owner and call me back. He did not call me, but I later was told he called my wife and when she called back, he was in a meeting. The same response I received each time I called. If the GM isnt authorized to error in favor of the customer, this business truly does not understand the lifetime value of a customer and they have lost, this long term customer forever. I may not be able to change the manager or owners mind about service, but in this day and age of open communication, I certainly can share my experience with the world. I am also not your average customer, I am the former CEO of a very large publicly traded service related business. Yes, I am somewhat of a service expert and the owners of this business clearly are in the wrong business because standing by what you sell doesnt mean or say as long as we carry the manufacturer in the small print Buyer be ware and stay away from Cantoni.
Jul 24th, 2022

It all starts with great designers picking quality furniture and then amazing installation crews that pull it all together. Cantoni will make your home look incredibly beautiful to match your style.
Jun 14th, 2022