Arhaus

I love Arhaus furniture, but I would not go back to that store. If you have young children and Toddlers, you may be treated poorly by some associates. If this store cant accept children walk in, they should put a sign and dont let them in. DO BETTER.
Mar 18th, 2024

Its a scam if you take Arhaus plan. If you sign up for paperless, they wont notify you even via email to let customer know that they are charging interest. Charged me $1598 straight off on interest without notifying that they will charge me interest of that whooping amount. Update after getting response from Arhaus: Going paperless doesnt mean you dont NOTIFY customer via ELECTRONIC means, before charging them large amount. We have never ever been notified by Arhaus that your promotion is getting expired. Every big or small company out there, where customer chooses paperless, are notified ELECTRONICALLY. We understand that its just a basic tactic to get away for charging customers more by saying you chose paperless. And yes, we have reached out to customer service and escalated to talk to manager and the same verbiage they use that oh you chose paperless. Well you guys lost a very loyal customer over the tactics used and never ever recommending Arhaus to anyone in future. Its a legit scam!
Feb 12th, 2024

We had the pleasure of working with Biz and Chance from Arhaus Design Services in Dallas, and can't praise them enough for transforming our living room, dining room, and outdoor seating area. Their design recommendations were spot-on, and the furniture's quality is exceptional. What sets them apart is their dedication from personally showing us pieces at the Arhaus store to hands-on participation in the installation, Biz and Chance ensured everything fit seamlessly. Their talent and commitment breathed new life into our home. Highly recommend their expertise!
Nov 22nd, 2023

Mimi Gayle at Arhaus Dallas is the BEST salesperson I have ever worked with. She is so sweet, personable and takes her time to find the perfect piece of furniture you are looking for. She does not stop there though! I encountered an issue with my dining table after delivery and having a difficult time with concierge services. I called her, she gave me her email address and she escalated it to the right people to get my problem fixed! She goes above and beyond even after purchasing which is definitely rare! Thank you so much Mimi!!
Oct 27th, 2023

The store reps weren't so bad as the financing. Apparently there was a fraud on my account, which I received via snail mail. My order was cancelled without my knowledge, so I have to now to search for different furniture for the holidays. No one contacted me via phone or email, which should be expected nowadays. The reps kept telling me what "I" had to to do, instead of offering to help, except for Nichole, who never got back to me. I contacted Comenity Bank, Arhaus HQ and the local Dallas store several times. They don't communicate. I had to figure out how to not get a late credit charge for furniture that was cancelled, and the reps haven't to date contacted me for any resolution. No customer service or resolution whatsoever. Unreal. Credit bureau hit, FCRA and UDAAP violations, and no service at all.
Oct 22nd, 2023