Golden Chick

We've gone to this location plenty of times since it's right by our house but today was the worst customer service experience I've ever had. First off, the door would lock every time it shut and the employees could see people pulling on the door but didn't care, another customer had to let us in. Three of us (customers) were trying to figure out how to fix it while the employees acted like they didn't see it. All of the drinks in the machine were not working (and by this I mean not spraying out of the nozzles correctly and no syrup. Every single one of them) and all of the tables were dirty. I ordered a kids meal for our son and when we got it I realized it was missing the apple juice. I ask about it and I'm told they don't carry that anymore. Not a big deal but why not tell me that from the beginning. He then tried to give me a large cup (for my 3 year old) and said it was the only size they had. No small, medium, or kids cups. Then we had to go back up to the front about 6 more times because they forgot sauces, silverware, the napkins were empty, and we were still waiting for them to get the drinks working again. The employees acted like all of the issues we were having were not their problem and they couldn't care less. And to top all of that off, the manager was the one that took our order and the one that seemed completely dumbfounded that we kept coming back and asking for things that we didn't get but were supposed to. I don't normally leave reviews but this experience was that horrible. They've also been out of corn nuggets for a while which sucks but I get that's not their fault. The only enjoyable part was the free ice cream.
Oct 31st, 2021

Oct 30th, 2021

Oct 24th, 2021

Oct 19th, 2021

definitely had the best experience at this location victor was very fast with my order and provided us with a positive attitude when he took our order! i highly recommend to put him in a higher position it’s very rare nowadays to find someone like him.
Oct 19th, 2021