Cynthia Shughrue, DO

This Doctor is a joke when it comes to taking care of my grandmother. He never calls in her prescriptions on time, and he bills us $1000 for video appointments that he didn't even make. This guy is a tool and fraud
Feb 1st, 2024

Very friendly staff, greeted me in a professional manner. The M.A person was also very professional with asking me questions. Now to Dr. Tolle I believe I found my new DOCTOR here in Dallas!! Very professional took time to understand my situation and needs. I highly recommend coming in to see Dr. Tolle Eric Cortez
Dec 25th, 2023

Dr Tolle is a great doc! I travel from the Arlington area past several several family physicians. He listens to you, solves your problems whilst explaining plainly what the trouble is. You can care hes passionate. He does office AND virtual video appointments which are super easy. Highly recommend!
May 27th, 2022

This is the most inept, non communicative, poorly managed, uncaring, law breaking, incapable, and deeply troubled doctors office in town. I have never experienced such a lack of professionalism, quality of care, and sense of urgency than with the entire staff including Dr. Tolle. Three months in a row I went through a nightmare of phone calls (15-20 each month), requests online (10-15) and phone calls with my pharmacy (8-10) to get one single prescription filled. I had to stop my medication abruptly because of their astounding incompetence. Three times!! Do NOT GO NEAR THESE PEOPLE. They do not want to help you, there are way too many chiefs, and Dr. Tolle could not care less. Awful all around. Update: After posting this review, the doctor sent me a letter firing me from his care! Ha! As if I would have ever gone back! He certainly found time to write that letter but couldnt find time to correctly send in my prescriptions or read my messages I sent on MyChart. All of the women on the front desk phones, there are like 6 of them that dont take notes and each time you call no one knows what you are talking about and you have to start at the beginning then they say we are sending a direct message to the doctor. Like that means anything! My last experience caused me to miss days of work and I had to call them every half hour for an entire day to annoy them into doing their job. No responsibility, no concern or care, and a threatening letter ending our doctor/ patient relationship. Sayonara and good riddance. I reported them to the state board.
Aug 18th, 2021

Dr Tolle is a good doctor but routinely overbooks himself and runs a very inefficient office. I have to call in my prescription refill AT LEAST 3 times every month before theyll send it to my pharmacy. When I asked why this was the case they told me I should call it in a week ahead to get it on time... I wish this wasnt the case because he is a knowledgable Dr but I will be switching to a more reliable primary physician. Perhaps if you dont need monthly prescriptions this would be a good fit.
Jul 18th, 2021