Joanna Czech

Jan 29th, 2024

Jan 19th, 2024

Aug 7th, 2023

Sep 14th, 2022

Incredibly disappointed with the customer experience here - I made a small purchase (for this brand) and I didn't notice an additional extra shipping fee they've added on in addition to the normal shipping charges. UPS delivered the hand soap I ordered to another house and I reached out to Joanna Czech to see if I could get a replacement or get reimbursed and they told me they wouldn't do anything to help me because I didn't add the additional shipping charges and it was against their policy. I didn't notice the additional shipping charges on the site when I made the purchase and it honestly blew me away how awful their customer service response was especially since it was such a small purchase - they charge hundreds and thousands of dollars for services and products daily so $50 shouldn't be revenue impacting to them. This experience will definitely keep me from purchasing anything in the future from Joanna Czech or scheduling any facial appointments, I don't care how good Joanna Czech thinks she is, her customer-facing response team is damaging her brand. I also agree with another review that stated Joanna Czech has really gone down and for the money you spend here, it should be top notch. I will continue being a loyal customer of House of Preservation who earns your business and provides excellent customer service.
Sep 20th, 2023