AT&T Services

SCAMMER ALERT. Had to port from FirstNet to other carrier. AT&T billing system is a rip-off so I switched. AT&T wants to charge me for a paper copy of the final bill. I use paperless billing.
Mar 31st, 2024

Their trade-in service is a fraud. I don't know what they charge. They always find a reason. However, they charge without informing the consumers. I think it is a fraud. But they ignore it. If you don't pay, they will stop the service. Choosing AT&T is like choosing a nightmare. Their bills will make you collapse.
Mar 5th, 2024

I was a customer for 8 DAYS!! Yes, I said 8 days. I have a discount affiliation to which I was to get ZERO activation charges and $10 less per month. They could not add it and a billing ticket was even opened. I returned my cell phone to them on the 8th day. AT&T did not hold up their obligations with me as a customer and now they refuse to refund my activation fee. They also will not refund the restocking fee. They are telling me I owe them $119.92 for a full 8 days of service. I was only coming to AT&T from Cricket as I wanted a new phone. But clearly made a huge freaking mistake. The amount they claim I owe is more than a full billing cycle for my 3 lines on Cricket. This was an absolute joke and a huge mistake.
Mar 5th, 2024

EVEN THOUGH IM A LEGACY CUSTOMER( Early 90s) THE TREATMENT BY THIS COMPANY HAS BEEN ABSOLUTELY HORRIFIC. THEY OFFERED ME A PROMOTION ON THE IPHONE 14at $5.00 per month, WHICH I ALSO BOUGHT FOR A RELATIVE. THEY NEGLECTED TO TELL ME THAT IF I MADE ANY CHANGES TO MY PLAN, I WOULD LOSE THE PROMOTION. I CANCELLED THE TWO OLD LINESAND THEY DROPPED THE PROMOTION, CHARGING FULL PRICE FOR THE PHONES, WHEN I CALLED TO COMPLAIN, THEY SAID THERE IS NOTHING THEY COULD DO. THEN MY RELATIVE WHO TURNED 18, SAID HE WANTED TO MOVE HIS NUMBER TO HIS NEW FIRST NET ACCOUNT MARCH 8, WE SPENT AN HOUR AND A HALF ON THE PHONE WITH A REPEVERYTHING WAS SUPPOSEDLY APPROVEDTHE ONLY THING MY RELATIVE DIDNT GET TO DO WAS TO DOWNLOAD THE E-SIM CARD TO HIS PHONEBECAUSE THEY WERE CLOSING.(9pm). THE REP ASSURED US THST EVERYTHING WAS APPROVED THEN MY RELATIVE CALLED MULTIPLE TIMES. FIRST NET TOLD HIM HE HAD TO CALL AT&T, AT&T TOLD HIM HE HAD TO CALL FIRST NET. HE CALLED MULTIPLE TIMES. MARCH 31 I CALLED, THE AT&T TOLD ME THEY HAD NO RECORD OF OUR CALLS. THE REP TRANSFERRED ME TO FIRST NETWHICH DID HAVE A RECORD OF MARCH 8, BUT THEY HAD NO RECIRD OF MY RELATIVES CALLS, SO THEY DROPPED THE APPROVAL OF HIS FIRST NET ACCOUNT. The REP WANTED ME TO OPEN A FIRST NET FAMILY PLAN. TO WHICH I SAID NO WSY( FOR MONTHS NOW I HAD BEEN PLANNING TO DROP AT&T AND GO TO ANOTHER CARRIER, MAYBE T-MOBIL). I TOLD THE REP THAT IF THEY COULDNT MOVE MY RELATIVES NUMBER, THEY WERE ABOUT TO LOSE 2 CUSTOMERS INSTEAD OF 1. AFTER NUMEROUS TIMES ON HOLD, THE REP SAID I NEEDED TO MAKE MY RELATIVE AN AUTHORIZED USER ON MY ACCOUNT, THEN MY RELATIVE COULD MOVE HIS NUMBER. I SAID TO DO IT. THEN THE REP SAID ANOTHER PROBLEM WAS THERE WAS MONEY OWED ON THE RELATIVES PHONETO WHICH I SAID ID PAY IT, WHICH I DIDPAYING THE TOTAL LRICE FOR THE IPHONE. THE REP SAID EVERYTHING WAS SET FOR HIM TO MOVE HIS NUMBER.. WHEN MY RELATIVE TRIED TO MOVE THE NUMBER, EACH TIME HE GOT A MESSAGE THE ACCOUNT WAS CLOSED(THE REP HE SPOKE WITH SAID THAT SINCE I WAS A LEGACY CUSTOMER AND MY ACCOUNT HAD 9 DIGITS, AND CURRENT ACCOUNTS HAVE 12 DIGITS, THE SYSTEM DIDNT RECOGNIZE MY ACCOUNT)THE REP SAID WHAT HE NEEDED TO DO WAS OPEN A CASE WHICH WOULD HAVE A RESOLUTION IN 5-7 DAYS. (COMPLETE STALEMATE FOR MOVING HIS NUMBER). I CALLED AT&T AGAIN AND WAS TOLD THAT SINCE MY RELATIVE HAD A CASE NUMBER, THERE WAS ABSOLUTELY NOTHING THEY COULD DO. THERE MANY ISSUES HAVE COST ME A FORTUNE. AT&T (MA BELL) USED TO BE A GOOD COMPANY.IT IS NO MORE. THEIR CUSTOMER SERVICE IS HORRIFICTHE RIGHT HAND CANT FIGURE OUT WHAT THE LEFT HAND IS DOING. THE COMPANY IS IN DEBTAND BECAUSE OF COVID, THEY HAVE LET MANY EMPLOYEES GO. THEY ARE VERY UNDERSTAFFED. MANY OF THEIR REPS SIMPLY DONT CARE. IF THERES A COMPLAINT, THERES A FORM THAT TAKES 60 DAYS FOR A RESPONSE. IN ADDITION, IF A COMPLAINT DOES REACH A CORPORATE OFFICE, REVIEWS SAY THEY USE A TEAM OF LAWYERS TO DISCOURAGE A COMPLAINT. AT&T IS CURRENTLY SERIOUSLY MARRED.SERIOUSLY. AT&T IS WAY OVERPRICED GAUGING CONSUMERS. THE ONLY COMPANY THAT SEEMS TO BE FUNCTIONING IS AMAZONWHICH SEEMS TO GET PACKAGES TO MILLIONS, ON TIME. AMAZON HELPED MILLIONS OF AMERICANS GET WHAT THEY NEEDED RIGHT TO THEIR DOORSTEP, EVEN DURING COVID. MY EXPERIENCE-AMAZONS CUSTOMER SERVICE REPS GO OUT OF THEIR WAY TO RESOLVE A PROBLEM. AMAZON REPS BEND IVER BACKWARDS TO TRY AND RESOLVE AN ISSUE-THE REASON WHY AMAZON IS SO SUCCESSFUL. I THINK JEFF BEZOS DESERVES A MEDAL OF HONOR FOR ALL THAT HE HAS DONE FOR THE AMERICAN PEOPLE, FOR THE WORLD. HE DESERVES TO BE WEALTHY. BY HAVING PACKAGES DELIVERED DURING COVID, RIGHT TO THE PERSONS DOORSTEP MAY HAVE HELPED SAVE MILLIONS OF LIVES. AMAZONS WEBSITE IS UNPARALLELED-AS A CUSTOMER CAN GO ON THE SITE TO REPURCHASE AN OBSURE ITEM BOUGHT YEARS EARLIER. AT&T NEEDS TO BE SERIOUSLY OVERHAULED AS THEIR TREATMENT OF CUSTOMERS, EVEN LEGACY CUSTOMERS IS HORRIFIC. A SIMPLE MATTER OF CHANGING AN EXISTING PHONE NUMBER TO ANOTHER ACCOUNT, A NIGHTMARE. LEGACY CUSTOMERS FOR THEIR LOYALTY ALONE, SHOULD BE PRIZED.
Apr 2nd, 2024

Feb 18th, 2024