Trunk Club

I am so so disappointed in this company I am a huge fan of Nordstrom but haven't been in the store in awhile because of covid so I thought I would try the trunk club. They flagged my account and will not send me my boxes and will not refund me. Beware of this company. I can not believe Nordstrom is affiliated with this.
Aug 6th, 2021

Dec 23rd, 2020

Don't waste your time, switch to StitchFix instead. Trunk Club's first time user on-boarding process was grueling. Unlike StitchFix, there was no formal structure to building-out the initial style profile, which ultimately left too much up for interpretation by a Trunk Club stylist whom completely missed the mark. A structured styling quiz would be far more effective and efficient for both stylist and styled. I had hoped to provide this feedback to Trunk Club directly, however, was told by a call center rep. upon cancelling that Trunk Club only accepts feedback from those whom purchase a "trunk". 0/10 would recommend to a friend. Try StitchFix instead.
Feb 29th, 2020

Please Note: this review is about the online Trunk Club experience, not in store, but there is nowhere that I can find to leave a review about online experiences. I received a Trunk Club gift card, and the experience has been very poor so far. I don't think I've ever encountered a more confusing / more poorly UX designed platform. I've tried to reach out to customer service both about profile setup questions and about why my gift card amount wasn't showing up in my account after it had been redeemed, and every time I've gotten generic, unhelpful answers. I will say that the stylist is nice and does a great job. Still not worth the hassle though. I'd highly recommend just getting a Nuuly subscription if you want a more seamless rental box experience. Or something like Stitchfix if you don't like picking out your own clothes, although I've never tried them, but I just assume at this point that any other rental service has a better platform / customer service setup than Trunk Club.
Feb 24th, 2020

Love this! Stylists listen to everything and select pieces to fit YOUR body and you can even get them altered at their Clubhouse or at Nordstroms. Most of my trunks have been homeruns! Hannah is my stylist and she's amazing!
Feb 20th, 2020