Brookdale White Rock

I am a hospice aide that comes here, to see 3 patients, this facility is always clean, organized, friendly, helpful, caring, I would bring my mother here if I needed to, I guess what I am saying is this facility is by far one of the best I have worked at as a hospice aide
Apr 2nd, 2024

These people tried to kill my grandma. I would not recommend trusting them with your loved ones.
Feb 20th, 2023

I am not surprised to see that they have removed my review. My Mom was at Brookdale in 2017, she had Alzheimers and the Doctors told me it was time to place her in a home for safety reasons. At first it seemed nice, I would notice things like they were not bathing her properly and cleaning her room well. I would say things and tried to give them a chance to correct this. I saw a huge change in Mom after a few months, long story short when her medicin bill came this month they had changed her from 5 medications to 21 medications. I stayed home from work that day to look them all up and found they were mostly giving her anti psychotics!! This explained why such a change. I met with the Director and Doctor and could not have been spoken to any worse than they did. To add insult to injury I found the doctor on the internet and she was under inditement with a local Hospice agency for over medicating the elderly. Once they do this you usually loose them within a few months. It was so awful we moved her that night to Twin Rivers. Twin Rivers tried so har to get my Mom back, they were fantastic however it was to late and we lost Mom 2 months later. While talking to the Brookdale Director and Doctor they had the nerve to get nasty with me and say well you did not take good care of of your Mom, she had a kidney infection and pneumonia when you brought her here. Yes she had a kidney infection, I had taken her to the doctor twice to treat this and she was on her second round of medication. As far as pneumonia I had her at the hospital just before taking her to Brookdale and I was NOT told that she had pneumonia but it appeared they just wanted to sling mud and blame me??? Please beware of this, when has a nursing home been given permission to decide when someone dies. I will check this site once a year and continue to repost this review until I am no longer here. I love you Mom, Signed Barbara Gentry
Apr 21st, 2022

My mother was part of the Brookdale community for 7 1/2 years, the last 4 years at Brookdale White Rock. I could not have asked for a better environment for her to spend her final years at. The staff was amazing. I could not have chosen a more loving caring group of people to take care of Mom, especually with the COVID restriction, when my family and I couldn't be there. They were our ears, eyes, and voice during that challenging time. The care and attention she recieved, not only from Brookdale Hospice, but from the entire White Rock staff during her final day was amazing and so very comforting to our family. I will forever be grateful to them. They will always be family to me.
Apr 7th, 2022

Poor Management. No Professionalism. Caregivers are not properly trained by actual employees that work for Brookdale but trained by agency that are not certified CNAs . The staff gossip more than do there job. I dont recommend you sending your family member to a chaotic disorganized environment like this. The 2 best caregivers they had have now left due to management.
Feb 14th, 2022