Ed Kellum & Son

Can't even drive......
Sep 18th, 2022

Back in 2020, I purchased $20k in new appliances. A big part of that was a Jenn Air built in fridge that was $10k. Ed Kellum outsources their installs to a company called Elevated Installations. Complete joke of a company. They installed my fridge in such an inept way that it won't come out of the space it's in yet it moves around in the space. Currently, the fridge part is popping out of the space yet the freezer is sunken in. Looks terrible and is a pain in the a**. Ed Kellum seems to have very little control over their subcontractors as nothing was done to rectify the situation. Ed Kellum is all there in the presale stage but once they have your money, you are a distant memory. My perception of installers is that they are people who have not made it in the real world and they have zero intellect, business sense and/or attention to detail. Ed Kellum should have competent installers and should make sure that the customer's issues have been taken care of. Not impressed and would not buy from them in the future.
Aug 6th, 2022

Jun 20th, 2022

It has been nearly one month since my dryer has not been working. I was supposed to wait one week to see someone. Due to the winter storm things were pushed back and we could not get someone out to look at it (understandable). Finally somebody comes by and says they don't know what's happening and they will call a third party to fix it in 2 weeks. I wait the two weeks and that 3rd party comes by and let's me know they can't fix it bc they need to order a part which will take another 3 weeks. In this time, Ed Kellum reps have not been helpful. The absolute bare minimum is being done to escalate. I don't even get responded to in a timely manner. I have to reach out multiple times to multiple stores. And still nothing helpful has been the outcome of these calls. I will have to wait two plus months to fix a machine I spent a few grand on.  Waiting over 2 months to get something fixed is something that is seriously not reasonable. There's has been miscommunication and lack of communication every step of the way so far here.
Feb 21st, 2022

Jan 17th, 2022