Hours

Thursday:
9:30 AM - 5:30 PM
Friday:
9:30 AM - 5:30 PM
Saturday:
10:00 AM - 5:00 PM
Sunday:
Closed
Monday:
9:30 AM - 5:30 PM
Tuesday:
9:30 AM - 5:30 PM
Wednesday:
9:30 AM - 5:30 PM

Chamber Rating

3.9 - (54 reviews)
36
3
0
1
14
Read Our 54 Reviews

Chamber Rating

3.9 - (54 reviews)
36
3
0
1
14
  • Elvennessia eN Santanah


    Apr 11th, 2024

  • Ny'la J.

    Everyone deserves a Quality place to live, is the tagline for Solidago Residential Services and The Ridge at Lancaster. However, I feel as if I havent been able to fully experience the quality or customer service expressed in this tagline. I was so excited to move into my new apartment and begin a fresh start. However, two weeks into my lease and I was already experiencing unfortunate events. My toilet would not flush so I contacted maintenance for what I thought would be a normal service request. They later informed me that during construction somehow the pipes had got cement inside causing the blockage. The severity of this problem required a contractor to be called in to make the repairs and replace the pipeline. In order to correct the issue a huge hole had to be dug inside of my apartment to replace the pipes and at this point I am now living in a construction site. In the process I was exposed to dust, concrete, an uncomfortable living situation etc. Not to mention the lack of sleep caused by all the jackhammering to bust the concrete as I work at night. My sleep was disturbed every time they worked. This went on for 18 days before the job was complete. Ive reached out to management and regional management with my concerns and how the process was handled. Im a very understanding person and I know that with it being a new property that its quite busy everyday but having my complaints overlooked and ignored for going on 2 months is unacceptable. Not to mention I email; I call and go in person to try to resolve this issue. After speaking with the manager and expressing my concerns about the little to lack of communication, I was told that the matter would be handled. I have left multiple emails with no reply. Every resident matters, counts and deserves to be heard and treated with the utmost level of customer service. I feel my concerns are not being valued and Im not a priority. Not the experience I was expecting from The Ridge.
    Apr 11th, 2024

  • Amy C

    I been getting the run around from this place since March. The beginning of March I went and they told me the 2 br arent available until April but the following week I get a call from Sophia saying 1,2, and 3 br are available. Well the beginning of April I set an appointment TODAY to view a 2 br. The first red flag was the lady her poor attitude. She gave me key to do a self tour of the 2br. When I finished she asked how I like it I said it was nice ALL FOR HER TO SAY WELL THEY AREN'T AVAILABLE. WHY WOULD YOU LET ME TOUR IT IF IT WASN'T AVAILABLE ? BFFR!!!!!
    Apr 5th, 2024

  • James Sullivan

    Actually, I'm the Lead Superintendent that oversaw construction on this complex from start to finish along with my team under LDG and Xpert Design and Construction. I thought about my last project, Stallion Ridge, thinking it was in my top two. I truly believe that with what we've accomplished on this project, both inside and out, it's turned out that I've favored this one over Stallion. My team did an excellent job and there's not one apartment on this site that I would have reservations moving my own family into...not one. Thank you for taking the time to review my post regarding these apartments.
    Mar 28th, 2024

  • Retta Lewis

    Thank you Sophia for returning my call with the updates on apartments for 1 bedroom. Sometime communication means everything, when you just need just a little. Hope to hear from you again soon to process my application. Thanks you so much
    Mar 22nd, 2024

Read Our 54 Reviews

About
The Ridge at Lancaster

The Ridge at Lancaster is located at 2101 Crouch Rd in Dallas, Texas 75241. The Ridge at Lancaster can be contacted via phone at 325-515-5098 for pricing, hours and directions.

Contact Info

  •   325-515-5098

Questions & Answers

Q What is the phone number for The Ridge at Lancaster?

A The phone number for The Ridge at Lancaster is: 325-515-5098.


Q Where is The Ridge at Lancaster located?

A The Ridge at Lancaster is located at 2101 Crouch Rd, Dallas, TX 75241


Q What is the internet address for The Ridge at Lancaster?

A The website (URL) for The Ridge at Lancaster is: https://theridgeatlancaster.com/


Q What days are The Ridge at Lancaster open?

A The Ridge at Lancaster is open:
Thursday: 9:30 AM - 5:30 PM
Friday: 9:30 AM - 5:30 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: Closed
Monday: 9:30 AM - 5:30 PM
Tuesday: 9:30 AM - 5:30 PM
Wednesday: 9:30 AM - 5:30 PM


Q How is The Ridge at Lancaster rated?

A The Ridge at Lancaster has a 3.9 Star Rating from 54 reviewers.

Hours

Thursday:
9:30 AM - 5:30 PM
Friday:
9:30 AM - 5:30 PM
Saturday:
10:00 AM - 5:00 PM
Sunday:
Closed
Monday:
9:30 AM - 5:30 PM
Tuesday:
9:30 AM - 5:30 PM
Wednesday:
9:30 AM - 5:30 PM

Ratings and Reviews
The Ridge at Lancaster

Overall Rating

Overall Rating
( 54 Reviews )
36
3
0
1
14
Write a Review

Elvennessia eN Santanah on Google

image


Ny'la J. on Google

image Everyone deserves a Quality place to live, is the tagline for Solidago Residential Services and The Ridge at Lancaster. However, I feel as if I havent been able to fully experience the quality or customer service expressed in this tagline. I was so excited to move into my new apartment and begin a fresh start. However, two weeks into my lease and I was already experiencing unfortunate events. My toilet would not flush so I contacted maintenance for what I thought would be a normal service request. They later informed me that during construction somehow the pipes had got cement inside causing the blockage. The severity of this problem required a contractor to be called in to make the repairs and replace the pipeline. In order to correct the issue a huge hole had to be dug inside of my apartment to replace the pipes and at this point I am now living in a construction site. In the process I was exposed to dust, concrete, an uncomfortable living situation etc. Not to mention the lack of sleep caused by all the jackhammering to bust the concrete as I work at night. My sleep was disturbed every time they worked. This went on for 18 days before the job was complete. Ive reached out to management and regional management with my concerns and how the process was handled. Im a very understanding person and I know that with it being a new property that its quite busy everyday but having my complaints overlooked and ignored for going on 2 months is unacceptable. Not to mention I email; I call and go in person to try to resolve this issue. After speaking with the manager and expressing my concerns about the little to lack of communication, I was told that the matter would be handled. I have left multiple emails with no reply. Every resident matters, counts and deserves to be heard and treated with the utmost level of customer service. I feel my concerns are not being valued and Im not a priority. Not the experience I was expecting from The Ridge.


Amy C on Google

image I been getting the run around from this place since March. The beginning of March I went and they told me the 2 br arent available until April but the following week I get a call from Sophia saying 1,2, and 3 br are available. Well the beginning of April I set an appointment TODAY to view a 2 br. The first red flag was the lady her poor attitude. She gave me key to do a self tour of the 2br. When I finished she asked how I like it I said it was nice ALL FOR HER TO SAY WELL THEY AREN'T AVAILABLE. WHY WOULD YOU LET ME TOUR IT IF IT WASN'T AVAILABLE ? BFFR!!!!!


James Sullivan on Google

image Actually, I'm the Lead Superintendent that oversaw construction on this complex from start to finish along with my team under LDG and Xpert Design and Construction. I thought about my last project, Stallion Ridge, thinking it was in my top two. I truly believe that with what we've accomplished on this project, both inside and out, it's turned out that I've favored this one over Stallion. My team did an excellent job and there's not one apartment on this site that I would have reservations moving my own family into...not one. Thank you for taking the time to review my post regarding these apartments.

Business Response on Google Mar 23rd, 2024
Hi James, we cannot thank you enough for the care and attention your team put into making our community a phenomenal place to live! We are so proud of our beautiful homes and appreciate your 5-star stamp of approval.

Retta Lewis on Google

image Thank you Sophia for returning my call with the updates on apartments for 1 bedroom. Sometime communication means everything, when you just need just a little.
Hope to hear from you again soon to process my application. Thanks you so much

Business Response on Google Mar 23rd, 2024
Hi Retta, we are happy to hear our prompt communication made such a difference! We would love to have you join our community soon. If we can be of any further assistance, please reach out to us in the office.

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Overall Rating

Overall Rating
( 54 Reviews )
36
3
0
1
14

Write a Review

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