Mathnasium

May 24th, 2023

May 16th, 2023

I truly had the worst experience at Mathnasium. I was reluctant to write this review, because I was embarrassed about what happened to my daughter/family. I truly am hoping this is just something that happened to us, but either way, I think it is important for me to honestly share my experience. I enrolled my daughter in Mathnasium in June because my daughter was struggling in math in 4th grade spring semester and I wanted to get her help. They shared that she wasnt too far behind and stated that they could help. They mentioned that there were 10 areas they would focus on first. My daughter attended at least 37 sessions from my records. In November and December she did not attend a few weeks because we were traveling for the holidays but the months before then she attended twice per week fairly regularly. For some reason I had not received any updates as stated in the very beginning; in fact, I received ZERO progress reports. I stopped in to inquire and the staff was confused on why I had not receive one progress report. They tell me that they will have an update when I pick my daughter up. When I return the director sits and tells me that the reason my daughter never received any progress reports after several monthsZERO, is because she made ZERO, NO progress. Then she proceeds to blame us, saying we attended irregularly. Maam, we still attended over 30 sessions for over 6 months. Then she goes on to blame my daughter saying she works too slow when she was not too far away. Here is my issue, why on earth was I never contacted and informed that this was not working. They sat there and collected almost $2000 from me and said nothing. She then stated that she would refund me for the last month. Maam you all should be giving me a full refund at this point. Your guaranteed results didnt happen. I cried for several days after this (still cry when I think about it today) because it made me feel really sad and hopeless regarding my daughters learning. Despite their blame game, the blame for us wasting our time is fully on them. They are a franchise, so unfortunately there is no corporate office I could reach easily. I will keep trying to give feedback to someone higher up and will likely file other complaints. Look, its not about the money, its about the accountability. I hope this never happens to another kid or family.
Feb 5th, 2023

Mathnasium Cypress has been a gift for our family. Two of our children have benefited from tutoring with this Mathnasium location multiple times over the years spanning elementary, middle school, and high school on and off as needed. Because of their interest in successful outcomes for my kids, they worked with me on the homeschool curriculum I was using for high school math and they also worked with my child who was attending public high school. Both kids definitely had grade improvements when attending Mathnasium Cypress location. I find their team to be genuinely interested in the growth and math ability in my kids and that means everything to me. I highly recommend checking out this tutoring team.
Jan 11th, 2023

Sep 14th, 2022