Geek Squad

It is always helpful to have a tech geek!
Dec 16th, 2023

great service!!
Oct 10th, 2023

Jul 24th, 2023

Inexperienced Unknowledgeable Bad customer service Took my phone in for repair; it was just as bad 3 days later when I picked it up. Im sure this has something to do with the fact that they literally argued with me about my issues claiming there werent any. Contacted apple support and they are sending a replacement. Geek squad was a huge waste of time. I definitely do not recommend them for diagnosis or repairs. Save your time and go a different route.
Jun 8th, 2023

This is a review for the GEEK Squad Back story: Dropped my computer off for over a week (mostly because every other day I was made aware of things I needed to buy in order to make progress on my computer so no issues there as I understand this part and this is not what the review is about). My complaint: Yesterday I dropped my computer off and was told it would have "priority status". I returned it after having work done (replacing the graphics card and power supply, which made it work until it was under too much load because the fans were not turning on so it over heated). With that being said, it could have been done today had they called me and let me know that they were waiting on a piece that I had that he found out he needed earlier today. I was ONLY made aware of this because I called up to check on my PC because I had not heard anything from them (which they called every other time to let me know how things were going and what I needed to do) and was told it would be done today by someone who checked it in . Long story short, it will not be done today because they did not make a simple phone call to let me know that I had something they needed to complete the job and probably would not have called me at all this day, prolonging the stay of my PC from what I was told. Bottom line, make sure you call in order to receive updates about your stuff so that the process can move forward in a timely manner since it probably would have added another day or two if it was not for me calling and checking in on my own stuff. ***This review is solely based on the experience today (being that a simple phone call did not happen in which it could have been finished today like I was told when I dropped it off). Experience for the overall process of fixing it has been better.***
Jun 6th, 2023