Wingstop

Expect less than average food and service, wings are never coated, never seasoned, expensive chicken nuggets. Shame.
Mar 18th, 2024

Ordered delivery and the main item (large ranch) was missing. Called them and they acted like it was my fault. Wouldnt give me a refund because I couldnt find where the order number was located. Was a waste of time and money because I cant eat any of my food without the ranch.
Mar 9th, 2024

The restaurant was not very full, but service was incredibly slow. The wings were good, but not special.
Mar 5th, 2024

If your address is not recognized in the app or onlinedont bother calling for delivery. They will just pick the phone up and put you right back on hold. Someone answered twice and put me right back on hold. I was on hold for over 5 mins. Again, dont bother ordering over the phone at this location.
Feb 23rd, 2024

I did an online order tonight that I paid $48 for. I went to go pick it up. No I dont check my food in the car because usually its correct. My 1st impression of the food location was eh not good. It was dirty, the drink area had ice cubes to the top where the soda drip is. Staff was ok when I got there. But as soon as I got home, I noticed I didnt get my veggie sticks. So I called & said I didnt get them, I didnt feel like going back. So a refund? A credit for next time? No! I paid $11.59 for 6 boneless wings & JOANNA when I explained this to her who said NO to credit or refund per policyumm ok. So what now? I have to take all the food to the location just so they can see the carrots are in fact missing..what!? Per policy this has to be done. I mean I hope KENNETH didnt make this policy because thats crazy to go back show food to see something missing. Yes, I got an attitude, because I asked one my family members if they can go up there to take the food because I dont feel like getting into an argument. Then JOANNA wants to intervine in my conversation talking about she wasnt arguing. I never said she did. So since I was at this point irritated with her she hung up the phone LOL! Ok. I called back she answered the phone, I asked for her name: JOANNA & her managers name: KENNETH!!! I will stick to Burleson which is more accommodating to making the paying customer happy. Over some carrots a call was escalatedINSANE! Extreme over some carrots? I mean yeah. But dont try to get in my conversation or hang up on me. Call me a Karen, dont care. I didnt ask for anything FREE. Im sticking to these $12 6 piece boneless wings Thank you H-E-B carrots, for coming in clutch.
Feb 19th, 2024