Small Engine Sales & Service LLC.

Very nice and accommodating!
Mar 19th, 2024

Absolutely great service
Mar 17th, 2024

Feb 9th, 2024

Nov 13th, 2023

Cant support a small town business when the business does not support you. Called to make an appointment to take in my riding lawn mower. They dont set appointments I was told. The lady said to just bring it in, however they will not be able to even look at it until 2 weeks. Fine, not in any hurry. I explained to her the model and the issue. She said generally people will just bring in their mowers and when the bill reaches $500 the repair person will just call the customer and let them know if the mower is even worth spending any more. So the diagnostic fee is $500 for how much labor and parts they can squeeze in for $500! She said they do not do diagnostic work. I ask her why cant they diagnose the problem then give me call to see how to proceed. She said we dont do that here. The mechanic will generally call the customer once the bill is up to $500. I told her I was so confused at this point. So I told her thats like me taking my car to the dealer ship for repair and them telling me they will repair it up to $500. They dont diagnose or trouble shoot any issues or call the customer to determine how to proceed. So no matter how much theyve torn my vehicle apart and added parts and labor without my consent I get to take the vehicle home missing a steering wheel or dash. Surprise its an additional $1500 since we have to put the car back together so you can drive it. So now Im in the hole for $ 2000 and my vehicle is still not repaired. Who in their right mind would just agree to paying someone $500 without knowing what exactly is wrong first in this day and age? I get if its a business that trades with you daily and has several commercial mowers but not just your average Joe who walks in off the street with a used riding lawn mower. This is poor service and an inability to communicate at best. She said most people dont complain about it and that there are other places to take my lawn mower if I didnt like it. Told her that since they are soooo busy and out 2 weeks, coupled with fact the diagnostic fee is $500 with no guarantee the lawn mower will even be repaired. This average Joe will take her business somewhere else because thats an unethical way to do business.
Jul 25th, 2023