DCM Floors To Go

Aug 16th, 2023

This place is an absolute joke. John at the store is NOT honest and upfront about the products they sell.After the product is purchased and picked up John discloses that there is a $100 shipping fee if more product is needed, this is whether you order 1 box or 100. The packaging of the vinyl plank flooring is so flimsy and cheap. Product very easily gets damaged and the sales rep for BELTWAY does NOT stand behind his product. DO NOT DO BUSINESS WITH THIS PLACE! It is a total disappointment but there are plenty of flooring stores in Corpus Christi to shop from.
Jul 20th, 2023

Very helpful and friendly staff.
Apr 11th, 2023

After installation of laminate floring on April 2022 by DCM the laminate started buckling and many spots felt hollow when walking on it. Norma came the check it and dismissed it as normal for a floating floor. We kept complaining and then she filed a claim to the flooring mfg. An inspector came to inspect the work. Norma said that the material was faulty. My husband and I went to pick a different floor which costs us an additional $1,000. By this time it came to $$5,392.68. DCM employees tore up the existing floor to install the new one. We were never informed that the floor wasn't level. After a year, April 2023, of going back and forth the new floor was installed. Some fast drying paste was applied to some areas of the floor. The floor needs to be completely level, but isn't. We have the same problem with the existing floor. Norma came to look at it and kept insisting that it is normal for a floating floor. She refused to do anything about it. At first she told us that she would file a claim on our behalf and then refused. She gave us the number for a floor inspector if we wanted the inspection. That would have been another $450.00. We didn't have the inspection. Why write the review now? We have given the floor time to settle but it but hasn't. We didn't call Norma back because she made it very clear that she wasn't going to do anymore. Her last words as she walked out the door were," if youre not satisfied with my decision, sue me."
Oct 30th, 2023

Norma always responded in a timely manner, kept us updated on the progress and was easy to work with! I would highly recommend DCM a for all of your flooring needs!
Apr 3rd, 2023