Cricket Wireless Authorized Retailer

All in all the store seems clean but employees are not so great. My particular experience was w/ Esmerelda. That day when i went in to get 2 new lines of service knowing exactly what i wanted and brought over my own devices it was an unpleasant experience. She was very uninterested in doing her job, constantly looking at her phone not trying to make conversation with her customers. Not just was she uninterested in actually providing a good experience she crossed the line in CPNI. You are not supposed to set a password or username for a customer because that piece of paper could get into someone's hands its not supposed to. She didn't just create a My cricket account for me she created an HBO account WITH THE WRONG INFORMATION!!! After several different phone calls numerous times of fixing HER MISTAKES!! -10/10 would never recommend her as you wireless rep. As a person who has been in the wireless business for over a decade i could have saved myself the headaches and done it myself. Management at this location, i recommend retraining your employees because you never know who could walk in to get assistance and end up with a really bad experience.
Mar 18th, 2024

Going what I needed great service
Feb 21st, 2024

Feb 8th, 2024

Priscilla was so helpful and patient. I switched my whole family from one provider to Cricket and it was great with her help. Thanks
Dec 2nd, 2023

Nov 10th, 2023