Prevail Behavioral Health & Wellness Center - aka Prevail Counseling

Feb 8th, 2024

Nov 20th, 2023

The website isn't even secure or encrypted. I think that is completely unacceptable for a health facility to have such little disregard for information security when it is extremely sensitive information being used on the site. The process for the intake is arduous so anyone struggling to seek out help may fall off. The phone reps are helpful.
Oct 4th, 2023

Very disappointed. Saw them a few times for couples counseling and actually really liked the therapist. Well, after filing for divorce, they wont see you anymore. They just dump you when you are struggling and needing to talk to someone the most! Im shocked, but also saddened. I hope this review helps someone in my similar situation. It was like a slap in the face when you are at your lowest point.
Sep 29th, 2023

Couple things: First, their voice automation is way too much information. It took almost 10 minutes to get through after listening to all the extra information (that turns out to be incorrect anyway, $85 for reschedule, not $65). Second, my daughter tested positive for COVID the morning of her appointment. They said she had to do a tele-health or be charged $85. I said she has a fever and is not up to it at all. They said she had to or be charged because they need to bill for the time regardless of my daughter's health. This is unheard of in the health industry. Lack of compassion and disorganization leaves them with 2 stars for now. I will update if they change their policies. Check other reviews to make sure this review is consistent with other patients experiences and it is a good idea to call and fact check reviews before making a decision, but I would look elsewhere if possible for now.
Dec 8th, 2023