Wells Fargo Bank

The most inept staff I have ever dealt with because of them. I'm leaving wells fargo after having been with them for twenty years. I went in to get a new credit card so I can get a vehicle and end up locked out of my account for a whole week. Waiting for the new account and credit card to arrive. This stupidity and inexperience has cost me over three hundred dollars this week.
Mar 8th, 2024

Worst branch ever, no one is here to help with anything. 1-2 people working at all times. Time to quit this bank
Mar 1st, 2024

Terrible customer service. Ive been here several times and have been turned away being told I need an appointment (even though I was the only customer in the building). I went online and they showed available appointments at the time I walked in. I got the strong feeling they did just did not want to work. I made an appointment for a different day and even then was treated rudely. Again, I was the only customer in the building. I was told hang on Im busy when I tried to check in. I was asked to take a seat and waited for 25 minutes (long after my scheduled appointment time). This location does NOT focus on customer service or client relationships.
Jan 3rd, 2024

Caution. Do not use this location if from out of state. They have a location policy that prohibits non-local withdrawals. Only permit ATM withdrawal. *Note: Tonia. Thank for your response. We already spoke with the Wells Fargo complaint Department who, after contacting you/the Branch, informed us that each Branch can have its own rules. I believe it is extremely important for everyone to be aware of this Branch experience, as Wells Fargo's national platform is the only reason we chose it over Bank of America more than 20yrs ago.
Nov 17th, 2023

This is the worst Wells Fargo bank I have been to (Colleyville) nightmare for customer service especially for bank support. Very RUDE employees that seem to think they know what they are doing..but in reality they know nothing and the sad part is they dont make an effort to get the problem fixed. My business is in Colleyville and we live in Colleyville so very convenient. This bank in (my opinion) if you have millions and your name is Smith or Jones they will go all out. I didnt realize this until my staff & family made it known to me the treatment they also have been experiencing when conducting our business transactions. Therefore Ill have to go to another Wells Fargo bank in another nearby town. Its ashamed this is happening in our neighborhood bank. I also bank with Pinnacle & Bank of America. Wonderful service they know you by name & business and go to extreme lengths to make you comfortable and at ease with your business affairs & personal banking. Highly recommended either of those banks for personal or business purposes. Wells Fargo Colleyville (on Colleyville Blvd) is disrespectful & a lot racism. Thats so sad we still have establishments & people who treat others like that or make them feel that way.
Sep 6th, 2023