Geek Squad

I finally got connected to a representative, when I was put on hold again and then hung up on. I stayed calm and went through the entire process again and was connected to a new representative and then transferred to an agent who was specialized in Mac computers. I was put on hold and then hung up on again.
Sep 9th, 2021

Jun 22nd, 2021

They’re great at fixing problems.
Jun 2nd, 2021

They were wonderful fixed my computer with in 24 hours. Thank you
May 29th, 2021

Brought my laptop in because the battery was drawing too much power so it short circuited itself to prevent damage (I now know this is common and can often be fixed by holding the power button for 10 seconds or pushing the battery reset pin hole on the back). However, I was told there was no way it was my battery and that my motherboard was damaged. They immediately jumped to saying my computer needed to be completely wiped, and that it would take 8 weeks. The geek squad members are not knowledgeable, and do not know how to run simple diagnosis tests to find a potential cause. They simply jump to the worst case scenario out of a lack of understanding of electronics. Do not go here. Agent Kyle is terribly uneducated for this job. Sad since he’s an Aggie grad.
May 21st, 2021