Hotel O Grand Inn Channelview I-10

Place was nasty as hell I recommend they take this place off Priceline place was filthy
Apr 5th, 2022

Zer0 stars. Dangerous, not secure, filthy, disgusting. Exposed wiring to a/c touching carpet. Too much to list. I have video and pics. I travel for a living so take it from me, DON'T*
Dec 22nd, 2021

The property just ignored Booking reservation. No words.
Oct 26th, 2021

My worst experience ever! Got denied check in due to service animals. Which mind you is illegal to deny
Oct 19th, 2021

My husband and I stayed here for a week and definitely have no plans of ever returning. I had made a reservation online to stay there and pay when arriving. Beware there are two Hotel O & Hotel OYO. This location you can't tell is Hotel O as the sign says The Grand Inn. Checking in was a nightmare. I should have been able to go in with the reservation number, pay, and get the room key with no issues. Definitely not how that works! Upon arriving with my reservation number and the proof of the amount to be charged, the clerk had to consult with the owner to verify they'll honor the price because apparently "OYO or Hotel O, The parent/sister company that they partnered with to rent out rooms at this location have cut their price of rooms tremendously." While I wait for the person to consult with the owner, there were a few people in the lobby waiting as well. The owner came into the front and looked at my reservation and begun arguing about the price saying it was too cheap to the clerk. The owner said I'll go ahead and honor the price. I went ahead and paid in cash as it would have cost more with debit/credit. After paying they did argued about which room to put me into. A total of three times they changed rooms before finally deciding to put me into the original room. A man came into the lobby as I was leaving out and he told me that he was the security guard and maintenance person and that the housekeepers had quit a couple days ago and he was also taking on the roll of housekeeping. We got to the room and had to wait for the owner to come turn the power on. It was in the dead of summer end of July beginning of August. It was hot in the room. There was one towel and one wash cloth. I requested more and was given an attitude that they only allowed one in the room, I said for two people? They brought more. During the week we stayed there never saw housekeeping service. There was no remote to the tv and to turn channels was wonky as the tv was old. If you hit the channel button, it controlled the volume button. If you hit the volume button it turned the tv off. I had to request a microwave. The beds wasn't comfortable at all. There were holes in the wall that I kept waking up to make sure no rat was coming through. The door wasn't completely sealed off. Definitely a run down motel. It was a non smoking motel room but yet the sheets and bed had cigarette burn holes in it. If I could have afforded more money at the time I would have gone else where. I definitely don't recommend this place. Also there is a Mexican restaurant on the premises of this hotel but I can't comment on it as we didn't go there. Oh and also there was no wifi internet service. I'm not sure of how Hotel O/ Hotel OYO rooms usually are, but this experience made me not want to return to and motels/hotels owned by this brand.
Jan 23rd, 2022