Comfort Suites

Mar 21st, 2024

If I could leave a zero about this property I would. Worst management and worst service. We originally booked a room for 5 days and needed to change our stay due to our plane leaving the day before. Upon speaking to the manager, she advised that I had to reach out to booking .com. I called booking .com and although I had a nonrefundable reservation, they were willing to make an accommodation and wanted to get approval from the property itself. After they reached out to the comforter inn, the management at the property declined the request to not charge us the last day although we did not use thier services. Even though we booked through a third party, it was the property management that refused to approve the early checkout. Just disgusting service to a customer that has stayed at several comfort inns. After speaking to management and getting no assistance and made to feel like a customer does not matter, I will not stay at another comfort inn. Thanks for the terrible customer service. In addition when we checked we were told breakfast would be from 6:00 am to 9:30am and when we went down there at 8:00 , they had nothing and the guy said you had to be there between 7:00 and 7:30 or it would be gone. Again not a good customer experience. If you were only going to have food available until 7:30 am them you shouldnt tell customers that breakfast is until 9:30 am , right? Thank you for the automated response however this facility had every oppotunity to make things right and did not. Was very rude about and so apology not accepted.
Mar 6th, 2024

Amazing staff
Mar 3rd, 2024

Stayed a few hotels this weekend and this was a highlight. Great location and good staff.
Feb 27th, 2024

Front desk woman was great, and the radio on their sound system was a nice touch. But that's about it. Room was not clean, dirty carpets and stains on curtains. Leaking toilet and sink. Poor breakfast. It looks good outside and It had all the potential but I's just not worth it.
Feb 26th, 2024