SpringCrest Dental
-
824 Belt Line Rd #100
Cedar Hill, TX 75104 - 469-736-0111
Hours
Chamber Rating
-
A Burke
Dr. Lim was AMAZING and I imagined I'd never look for another dentist again. Unfortunately, he has left the practice and it's gone downhill ever since. TLDR: New service is acceptable, but the billing is borderline illegal. Check your EOBs!!! NONE of the amounts we paid in office matched the EOB patient responsibility. The ONLY reason this isn't a 1 star review is because the new dentists are pleasant enough and have decent bedside manners, but their quality of work just isn't the same as Dr. Lim's. My crown from Dr. Lim looked just like the tooth it replaced, but my crown from one of the new dentists looks like a flat blob (although I suppose it functions well enough). I had a chipped tooth repaired recently and the repair fell off within a week and it was billed to insurance as a 4-surface filling. Speaking of billing - read the other reviews that mention shady billing practices because they're accurate. November 2022 I had a procedure costing over $1000. When I received the Explanation of Benefits (EOB) from insurance, it had my amount due at over $200 less. I had to contact the office and request the refund - doubt they would have offered it up. At least that was an easy fix. In July 2023, my husband had several procedures done and, of course, we had to pay upon completion of service. When we received the EOBs, we noticed that several of the procedures were filed out of network causing the actual amount due to be vastly different than what was printed. By November, all but two had been correctly re-filed, but those last two STILL have not been fixed (it's Jan 2024) despite me repeatedly reaching out regarding this issue - to both our insurance and the office at SpringCrest. Based on what the patient responsibility SHOULD be, we are actually OWED a refund of over $500, yet we still receive text notifications that we have an overdue balance. Shadier still, during one of the times that I inquired about these issues, I was told that one of our bills was paid with cash. We never pay with cash, so it seems someone on the backend was trying to cover up mistakes. In Aug 2024 my husband had another procedure and he paid in office but an insurance claim was *never filed*. Again, despite repeated attempts to figure out what happened, 5 months later we still don't know what the real patient responsibility is because there is no EOB to compare. I'm pretty sure there is a law in Texas about a deadline to file insurance claims, so I'll definitely be looking into that some more. The only thing I've received from them in response to my questions is "I'm available [such-in-such time] to answer any questions you may have." I've texted, emailed, called, and tried to set up an in-person appointment with the billing specialist, but despite going during her office hours, she's never there when I show up. To SpringCrest Dental if you're reading this - please provide actual answers and fix the insurance claim mistakes. To prospective clients - either find a different dentist or be VERY careful about what you pay for and get receipts for everything.
Feb 3rd, 2024 -
Hamza Shabbot
Nov 12th, 2023 -
Gloria Young
I had appointment after seating there for 45 minutes they didnt tell me I had to fill in information then after days I paid what my insurance didnt cover there in office before I left,Now supposedly I still have another charge
Nov 12th, 2023 -
Horace & Linda Shaw
I actually enjoy going to Springcrest Dental. The staff is friendly and professional. Prices are affordable and all of the services I have ever received have been excellent.
Sep 24th, 2023 -
Mira Pshichenko
Last time Ive been there in 2022 for my front teeth crowns. Instead of waiting one month it was a few before they got to install permanent from temporary. They had a doctor leave for Hawaii and I only agreed to do these crowns there because I liked the original doctor but when I came for permanent crowns, they had a substitute doctor! I felt very uncomfortable but had no choice. Well that was over I decided never come back there. I paid for all their services and switched to a different clinic. They have been sending me overdue bill for the last year, and when I call first of all they dont answer, you have to try for several days, finally they said its a glitch in their system and theyll fix it. Guess what, they havent and theyve been sending me texts and emails about this non-existent bill. So beware of their broken billing system.
Jan 12th, 2024
About
SpringCrest Dental
Here at SpringCrest Dental, we see our patients as a great joy and a great responsibility. We know that helping people have healthier mouths extends far beyond just how white their teeth are, and we know that our work is important. Family dentistry is the backbone of what we do here in Cedar Hill, TX, with services ranging from teeth cleanings to implants and clear aligners. We work hard to make sure that every visit is individualized to meet your needs.
Contact Info
- 469-736-0111
Questions & Answers
Q What is the phone number for SpringCrest Dental?
A The phone number for SpringCrest Dental is: 469-736-0111.
Q Where is SpringCrest Dental located?
A SpringCrest Dental is located at 824 Belt Line Rd #100, Cedar Hill, TX 75104
Q What is the internet address for SpringCrest Dental?
A The website (URL) for SpringCrest Dental is: http://www.springcrestdental.com/
Q How big is SpringCrest Dental?
A SpringCrest Dental employs approximately 20+ people.
Q What days are SpringCrest Dental open?
A SpringCrest Dental is open:
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: Closed
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 9:00 AM - 5:00 PM
Q How is SpringCrest Dental rated?
A SpringCrest Dental has a 4.6 Star Rating from 90 reviewers.
Hours
Related Categories
Ratings and Reviews
SpringCrest Dental
Overall Rating
Overall Rating
( 90 Reviews )A Burke on Google
Dr. Lim was AMAZING and I imagined I'd never look for another dentist again. Unfortunately, he has left the practice and it's gone downhill ever since.
TLDR: New service is acceptable, but the billing is borderline illegal. Check your EOBs!!! NONE of the amounts we paid in office matched the EOB patient responsibility.
The ONLY reason this isn't a 1 star review is because the new dentists are pleasant enough and have decent bedside manners, but their quality of work just isn't the same as Dr. Lim's. My crown from Dr. Lim looked just like the tooth it replaced, but my crown from one of the new dentists looks like a flat blob (although I suppose it functions well enough). I had a chipped tooth repaired recently and the repair fell off within a week and it was billed to insurance as a 4-surface filling.
Speaking of billing - read the other reviews that mention shady billing practices because they're accurate. November 2022 I had a procedure costing over $1000. When I received the Explanation of Benefits (EOB) from insurance, it had my amount due at over $200 less. I had to contact the office and request the refund - doubt they would have offered it up. At least that was an easy fix.
In July 2023, my husband had several procedures done and, of course, we had to pay upon completion of service. When we received the EOBs, we noticed that several of the procedures were filed out of network causing the actual amount due to be vastly different than what was printed. By November, all but two had been correctly re-filed, but those last two STILL have not been fixed (it's Jan 2024) despite me repeatedly reaching out regarding this issue - to both our insurance and the office at SpringCrest. Based on what the patient responsibility SHOULD be, we are actually OWED a refund of over $500, yet we still receive text notifications that we have an overdue balance. Shadier still, during one of the times that I inquired about these issues, I was told that one of our bills was paid with cash. We never pay with cash, so it seems someone on the backend was trying to cover up mistakes.
In Aug 2024 my husband had another procedure and he paid in office but an insurance claim was *never filed*. Again, despite repeated attempts to figure out what happened, 5 months later we still don't know what the real patient responsibility is because there is no EOB to compare. I'm pretty sure there is a law in Texas about a deadline to file insurance claims, so I'll definitely be looking into that some more.
The only thing I've received from them in response to my questions is "I'm available [such-in-such time] to answer any questions you may have." I've texted, emailed, called, and tried to set up an in-person appointment with the billing specialist, but despite going during her office hours, she's never there when I show up.
To SpringCrest Dental if you're reading this - please provide actual answers and fix the insurance claim mistakes.
To prospective clients - either find a different dentist or be VERY careful about what you pay for and get receipts for everything.
Hamza Shabbot on Google
Gloria Young on Google
I had appointment after seating there for 45 minutes they didnt tell me I had to fill in information then after days I paid what my insurance didnt cover there in office before I left,Now supposedly I still have another charge
Horace & Linda Shaw on Google
I actually enjoy going to Springcrest Dental. The staff is friendly and professional. Prices are affordable and all of the services I have ever received have been excellent.
Mira Pshichenko on Google
Last time Ive been there in 2022 for my front teeth crowns. Instead of waiting one month it was a few before they got to install permanent from temporary. They had a doctor leave for Hawaii and I only agreed to do these crowns there because I liked the original doctor but when I came for permanent crowns, they had a substitute doctor! I felt very uncomfortable but had no choice. Well that was over I decided never come back there. I paid for all their services and switched to a different clinic. They have been sending me overdue bill for the last year, and when I call first of all they dont answer, you have to try for several days, finally they said its a glitch in their system and theyll fix it. Guess what, they havent and theyve been sending me texts and emails about this non-existent bill. So beware of their broken billing system.
Overall Rating
Overall Rating
( 90 Reviews )Write a Review
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