Metro Express Service

Technician named Waymon came out today. Did an excellent job making sure that my unit was operating at peak performance. Really took his time and did quality work and let me know some things to look out for to avoid problems later. Highly recommend!
Jul 12th, 2023

Waymon Joyner is a fine service tech sent by MES and who has been with the company for 19 years! My husband bought the A/C unit from MES 1 1/2 yrs ago and the compressor unexpectedly went out only 4 weeks after its seasonal checkup. Waymon spent several hours getting the unit up and running and made sure it was working to our satisfaction before he left. Waymon is courteous, knowledgeable and toke the time to explain what happened, why it happened and what we need to do in the future to keep it running well. Thank you for the GREAT service Waymon!!! Service: A/C system repair
Jul 6th, 2023

I had Ray and his apprentice come very quickly on a Sunday morning. Great service and quick to Diagnose issue and repair.
Jun 25th, 2023

I initially went w MES, a large HVAC company in DFW. They have fixed things twice previously w no issues. On 10 August 2021, The tech ("Sean") from MES Metro Express Service, after a lengthy physical inspection of my AC unit and air handlers, said my unit was "fried" and COMPLETELY UNREPAIRABLE. I'll repeat this: absolutely no way to bandaid or fix it in anyway, he said. He pushed me to replace both the AC and the air handler for $8000, a reduced price. He said this effectively was my only option. He called his office twice in front of me to sort out availability and price. Because I have run several businesses and am a natural skeptic, I then called Jerry Donaldson Heating/AC out of Grapevine based on a friend of a friend reference. He came out today and replaced the capacitor, all in for $135 in 15 minutes. Capacitors sell for about $14 to $20 on Amazon. Cool air flowing in and feels great. No other issues. What is the moral to this story? Think on that. I called their offices today to talk to Sean's supervisor and so far, no return call. You get one guess as to the subject matter. 45 days later the unit is running fantastic. Did I save $8000? You decide. Update: 7+ months later unit running great. Update: 23 months later unit running great
Jun 21st, 2023

I have a 1 &1/2 year old Trane AC unit. The compressor stopped working the other day. Waymon Joyner from MES spent a several hours working to solve my problem. This is after a technician had done my annual checkup just 3 weeks before and said all was fine. Waymon spent the time necessary to tune up my AC and get it working correctly. Services: HVAC system maintenance, A/C system repair
Jun 13th, 2023