Chamber of Commerce

      Prosperity Bank

      ( 19 Reviews )

      Prosperity Bank
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      Hours

      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 6:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      2.7 - (19 reviews)
      8
      0
      0
      0
      11
      Read Our 19 Reviews

      Chamber Rating

      Verified Member
      2.7 - (19 reviews)
      8
      0
      0
      0
      11
      › ‹
      • Rachael Randell

        Absolutely horrible customer service. You call and call and no one will actually speak with you, they tell you to speak with someone else. I had this bank when it was Viewpoint Bank back in 2007/2008 and I have been completely ignored as a customer. My account was just closed with absolutely no notifications. I have tried for 2 days contacting them, even going in person to the store and the never have 'the right person' to help me.
        Dec 1st, 2023

      • Nery chavez


        Jul 15th, 2023

      • angel umanzor


        Dec 21st, 2022

      • Jacques Brel

        Horrible location since Calvin B left. The "personal" banker is not qualified to be a banker and knows nothing about "personal" service. She's a disaster. I'll close my account and move to PNC because of her.
        Nov 11th, 2022

      • John *Jack* Shuford

        Have all banking products. Rates are as good or better than competition. Biggest problem is there customer service wait time with there customer's. Many times I've had to wait 20 to 40 minutes and don't get the answer to solve the challenge. I now go direct to the branch I deal with the most. They get to the bottom of problem.
        Oct 12th, 2022

      Read Our 19 Reviews

      About
      Prosperity Bank

      At Prosperity Bank, we're dedicated to providing services that will simplify your everyday financial needs. Across Texas and Oklahoma, local professionals at more than 280 banking centers are available to assist with checking, savings, credit cards, loans, online banking, and mobile services. Experts in Trust Management, Business Lending, and Mortgage Loans are ready to help you manage wealth, build your home, and build your business. Visit us online or stop by your nearest location to learn more. Member FDIC

      Contact Info

      Images

      Questions & Answers

      Q What is the phone number for Prosperity Bank?

      A The phone number for Prosperity Bank is: (972) 461-7874.

      Q Where is Prosperity Bank located?

      A Prosperity Bank is located at 4037 Old Denton Road, Carrollton, Texas 75007

      Q What is the internet address for Prosperity Bank?

      A The website (URL) for Prosperity Bank is: https://locations.prosperitybankusa.com/prosperity-bank-north-carrollton-drive-thru-only-6ee3b53f1ad4

      Q How big is Prosperity Bank?

      A Prosperity Bank employs approximately 20+ people.

      Q What days are Prosperity Bank open?

      A Prosperity Bank is open:
      Saturday: Closed
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 6:00 PM

      Q How is Prosperity Bank rated?

      A Prosperity Bank has a 2.7 Star Rating from 19 reviewers.

      Hours

      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 6:00 PM

      Ratings and Reviews
      Prosperity Bank

      Overall Rating

      Overall Rating
      ( 19 Reviews )
      8
      0
      0
      0
      11
      Write a Review

      Rachael Randell on Google

      image Absolutely horrible customer service. You call and call and no one will actually speak with you, they tell you to speak with someone else. I had this bank when it was Viewpoint Bank back in 2007/2008 and I have been completely ignored as a customer. My account was just closed with absolutely no notifications. I have tried for 2 days contacting them, even going in person to the store and the never have 'the right person' to help me.

      Business Response on Google Nov 9th, 2023
      Hi Rachael, we're sorry to hear that you had a negative experience with our customer support team. We understand how frustrating this can be and we apologize for any inconvenience. We will investigate this further and take steps to improve the reliability of our service. Thank you for your feedback.

      Nery chavez on Google

      image

      angel umanzor on Google

      image

      Jacques Brel on Google

      image Horrible location since Calvin B left.
      The "personal" banker is not qualified to be a banker and knows nothing about "personal" service. She's a disaster. I'll close my account and move to PNC because of her.

      John *Jack* Shuford on Google

      image Have all banking products. Rates are as good or better than competition. Biggest problem is there customer service wait time with there customer's. Many times I've had to wait 20 to 40 minutes and don't get the answer to solve the challenge. I now go direct to the branch I deal with the most. They get to the bottom of problem.

      Business Response on Google Nov 13th, 2022
      We are appreciate your business. Our customer service wait times may vary, but we are happy to hear your local banking center is able to assist you.
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 19 Reviews )
      8
      0
      0
      0
      11

      Write a Review

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