Enhabit Home Health

When this Location was Encompass health they were not there when my dad was in hospice care. The person that bathes the patient was there and really cared. But never seen a nurse even when we called and told them he didn't have much longer. And he needed around the clock care. They said oh he has some more time. It's ok . He will probably make it through the weekend. That night after that conversation in the morning ,my Dad passed away and they were not their for him. Then it took them a few hours to get to us after we called again told them he had passed away. My family and I was his hospice care team. Thank goodness I'm a Caregiver and knew what to do. I'm not sure about the new Company name and how they do things now . But I will not be using them.
Feb 15th, 2024

They have been wonderful these last several months with my mom. Very happy with them.
Nov 23rd, 2022

Excellent staff. Punctual. Helpful. Kind.
Mar 3rd, 2021

I searched for home health agencies that were highly rated for my mom's doctor to send treatment orders to. I had prompt responses from the man in charge. The nurse came out and certified my mother. She was at my house for 3 excruciating hours. She talked to us about 15 cumulative minutes. I know she had several digital forms to fill out, but then she was doing work for her other patients while we sat in silence, wasting our time. My mother can be very obstinate. She suffers from depression and gets sick randomly and would reschedule appointments. She got COVID in early November and did some appointments and then did not feel well enough to continue. She suspended care while recovering from COVID. During this time, the wounds that were being cared for got worse. She called and spoke to the man in charge about reinstating home health. He told her she had to go through her doctor for recertification. She did so this week. When she called to see if they received the order, the girl said yes and that the man in charge would not take her on as a patient again after he led my mother to believe she would resume care after getting the doctor to send new orders.The girl handed the phone to the man who told my mother he didn't feel comfortable taking my mom on as a patient again. He said she had canceled appointments and staff who did drive by drop in attempts were unsuccessful. No one should be dropping by unscheduled when my mother can't walk to the door and my 17 year old is on virtual learning. These drop ins happened 2 times that we are aware of that he is referring to. We are now in search of a new home health agency and have to try to reach her doctor's office to send new orders. I am sure there are more patients like my mother and she isn't an isolated case with her quirks and behaviors. I strongly believe this is a case of not being able to bill enough to Medicare in the initial 30 day certification to make it financially fruitful for them to consider taking her on again. She was friendly and cooperative with everyone who came even when I wasn't a fan of some. This includes staff "innocently" telling us of risky family gatherings while providing care to vulnerable populations during a global pandemic. As an aside, when different staff told her they left her voicemails and she didn't respond, they were leaving me messages after I told them to contact her once she was established. So, I am sure there are negative notes about that as well. I am an educated public health professional who cannot believe they left her in limbo.
Sep 26th, 2020