Austex Sprinklers

Nov 11th, 2021

I was extremely disappointed at the way this job was handled. I was charged hundreds of dollars for a leak that was not fixed. Only after the fact were we informed that their company does not perform this scope of work because the leak was originating under the driveway. The estimate process is there precisely to prevent this type of situation. If the initial estimator had done a proper inspection of the job site (and by the way, he KNEW that the mainline leak was from under the driveway because he was the one who saw the flood come up from the driveway cracks), he should have told us immediately that they weren't equipped to fix this type of leak. This would have been perfectly acceptable. We would have just moved on and picked a different company. But by providing an estimate and accepting the work, they made a commitment to fix the leak, and only afterwards informed us that it would be "impossible" for them. And had the audacity to try to charge us the full estimate amount for something that most certainly wasn't resolved. By the way, another irrigation company came out to quote and gave us a perfectly acceptable option of rerouting the other zones on the opposite side of the driveway through another water line. If their techs were properly trained (the estimator pretty much admitted that he was new to the company), they should have offered this as an option and kept the job. For such a highly rated company, this was truly a horrendous experience. I would stay away if you have any complicated sprinkler issues. Service: Irrigation system repair/maintenance
Jun 16th, 2021

They did a good job with the install, and followed up with a repair I needed months later.
Dec 4th, 2020

0 stars for workmanship and threat to void warranty that I paid for: We saved up for years and just spent over $7000 (paid in full) to have Austex Sprinklers install a system on our small lot and install sod in Dec. 2019. Not only did they not pull a variance from the City (for watering to establish the sod), but they programmed the system against the City's allowances - Resulting in an $800 water bill due to penalties (from the previous $30 I was used to paying). Additionally, the ground was not properly prepared for the sod. We met with the City water auditor on site and they made Austex Sprinklers program it to City standards and during the City water hearing I attended, they noted their programming error again. The sod was placed and had divots of 1 and 1/2 in causing us to trip multiple times. When we asked them to roll it, they said they did, even though we never saw them do it and were here at all times. I had another company come in and correct the issues. This other company had to spend a lot of hours and materials and charged a lot of money - they brought in a lot of soil to fill all of the divots Austex should have done - plus this other company actually rolled it. The company noted serious issues with Austex' work - in the receipt for the corrective work. Phil and Austex Sprinklers threatened to void the warranty if I disclosed the programming and variance issue plus poor workmanship. They also billed me for 2 meetings to try to resolve this issue. These issues should be covered by the warranty I paid for - and should have been resolved by them but were not. They are threatening to sue me for disclosing our situation and providing receipts to correct their errors.
Jul 6th, 2020

This company used to be good. Not sure what happened to their customer service. That lady who ever she is behind appointments is going to ruin their business
Feb 11th, 2020