Tractor Supply Co.

I am extremely dissatisfied with the service my parents received. I placed an order for pick up and stated the pick up person was my father. When my 81 year old father arrived at the store he waited over an hour for his item because the employees simply could not find the order. The woman who was the cashier was extremely rude and made my elderly father feel more vulnerable than he already does at his age. She asked him the order number numerous times, asked him his name numerous times, and asked him what size trap was ordered numerous times. He told her NUMEROUS TIMES he did not know what size trap as his daughter placed the order for him and all he had was the order number and that it was ready for pick up. After he finally got his order AN HOUR LATER there was no apology from this woman, and no remorse for the confusion. When she asked him for all this information there was no please instead he felt as though she was very demanding. After my father left the store he called me, and I immediately called the manager who wasnt much better than the store employee my father dealt with. She simply stayed oh its our fault, our employees were busy and they were searching for your name not your fathers. The so called managers statement frustrated me even more because if she simply took the time to listen my father wouldnt have spent over an hour at the store. The one positive I will give is my father and mother did tell me the young man who was also working at the front was extremely helpful and he was trying his hardest to help him. Edit: The lady I spoke with last night was not a manager she was the team lead! The manager whose name is Brandy called me this morning and was very apologetic. It was obvious through my quick phone call with her that she genuinely cares about her store and her customers. Thank you so much Brandy for taking the time out of your day to call me.
Mar 31st, 2024

We run a beagle breeding facility on our ranch and we also have 100+ head of Longhorn cattle. We get 95% of our infrastructure products for the beagles from Tractor Supply, and food when our automated shipments are behind or delayed. The store managers know us by name. Brandi and Stephen are customer-oriented people and always treat us with tremendous professionalism and courtesy. The only reason this store does not get 5-stars from us is because of the one and only item that the local managers really can't control, and that is TS pricing. We try to use our Tractor Supply rewards and e-mailed coupons, but ultimately those discounts and/or on Veterans celebration days only go so far. This is an extremely clean facility, and we always get what we need, usually in-stock. Common hardware, this selection and the bulk, (by the pound), pricing certainly helps us run our ranch. We'd like to see more competitive pricing from TS at the corporate level, but we also know this is a sign of the economic times and operational costs are high for everyone right now. The customer-friendly attitude exhibited by all the employees, including both Stephanie's, Brandi, and Stephen are just great, and it's why we patronize TS in Brownwood, we are ALWAYS welcomed by all the staff when we walk in the door! A+ 99/100!
Mar 30th, 2024

The clothes department has quality everyday wear. Better than any other clothes store in Brownwood.
Dec 2nd, 2023

I came here for very specific items they are good in a pinch I usually buy everything online but occasionally I still will go retail if a need arises pay a premium and get it now I needed some penicillin which supposedly they aren't allowed to sell anymore but I saw it on their online store and it offered delivery so I called the store they said it was in stock so I went to the store and the employee told me they were under the impression they weren't allowed to sell it anymore but he went and got it from the back for me and let me have it anyway nice fella so I got what I needed and it was reasonably priced at 40 bucks for 100ml cheaper than going to the pharmacy for sure
Oct 29th, 2023

Staff helpful and friendly pet friendly my dogs like go favorite place go shop just don't answer phone calls they have great prices
Jul 17th, 2023