Take 5 Car Wash

Dec 8th, 2021

Dec 4th, 2021

Great local car wash spot. The monthly cost is reasonable and the wash works very well. I love that they have self service vacuum stalls available after you come out of the wash. Linda on the management team is always friendly and has gone above and beyond to make me a happy customer!
Dec 2nd, 2021

Nov 28th, 2021

First of all, they expired my account even though the debit card to which it was attached had NOT expired. This resulted in my having to purchase a NEW plan that cost, you guessed it $4.99 (not quite a Take $5) more.The "manager" on duty was extremely impolite and had quite the attitude. Just a terrible display of customer service. I ended up signing up for a new unlimited plan because I want the service and the managers there turn over pretty quick so hopefully I won't be dealing with him again.It went something like this:The greeting I received: "Yeah"I needed to find out why my FastPass was no longer working."I don't know! Must be expired. Surprising how those credit cards do that you know -- expire like that."I did not use a credit card. I had used my debit card and it had not expired. He pulled up my account using my name and remarked that it was showing as expired. Again, my card had NOT expired which means that they expired my ACCOUNT with THEM so that I would be forced to upgrade. I inquired as to how to proceed and he said that I had to start all over again with a new program.In fact, he said "that's how my company screws you," amongst a few other things.I told him that I indeed felt "screwed" especially since the prewash that is done by hand is usually handled by one person who only prewashes ONE side of my vehicle.He then went into a tirade about whether or not I was willing to pay for him to have a second worker out there to wash the other side. In fact he went so far as to say "Otherwise, I have to come in from out there to take care of people like you".We discussed the fact the I pay for a service that includes prewash, the actual car wash, and vacuums. He informed me that the prewash and vacuums are not part of the service and are complimentary so he is not obligated to provide either of them.At that point, I just redirected the conversation back to my initial reason and asked him to please process my request for a new monthly plan. He obliged and I had to start all over and fill out all new paperwork even though I was clearly already in the system as he had read off all of the details about my vehicle earlier in the conversation.This was a colossal cluster and some of the worst customer service I have ever experienced. The owners should be ashamed of having employees of this caliber.It's sad because this place was really good when it first opened.
May 12th, 2022