Texas Bullion Exchange Inc.

I've enjoyed working with William Hicks, my sales rep, on a recent purchase. Made a 2nd and identical purchase as a result.
Apr 3rd, 2024

Me and my husband had serious concerns and questions about the best way to invest and diversify our bullion and when we met Will Hicks, he was there to offer great options and answer a lot of the questions we had. He showed great patience with us while we took the time to make up our minds. Now we are on our way with our first major investment. Can't wait to see how he helps us grow and we really appreciate all of his time. Thank you very much Will! We look forward to doing much more business with you and Texas Bullion Exchange
Mar 3rd, 2024

I called wanting to purchase some gold and silver and they helped me out finding the best deal they had and what they could do to help me get what I wanted. Would 100% go back to them.
Dec 31st, 2023

Today I come the them without any appointment. Contact with specialist / seller was perfect. I told what I need, they showed me what they have. Perfect cooperation as well assistance. No remarks for them 10/10
Dec 30th, 2023

I was initially told when I talked to Chris on the phone, that I did not need an ID to purchase a gold coin. Drove 20 minutes out of my way and wasted my time. After I paid for the coin, they then told me, that I did need to show ID. If they will lie about this, what else will they lie about? I told them I was no longer interested and got my money back. I then verbalized my disgust at what a waste of time it had been and I was informed that nobody wasted my time. If someone lies to you about one thing, I would think that they could lie to you about anything. I'm sure that they will come back and say that it is part of the Patriot act to demand an ID, but why wasn't I told this over the phone. I should have known better, very pretentious over the phone, felt like I was talking to a used car salesman. Since I left the review, they have called twice, but not left a message. I would think if they wanted to make something right, they would leave a message. RESPONSE TO TEXAS BULLION'S RESPONSE. The very opening sentence of my review states, and I quote, " I was initially told when I talked to Chris on the phone, that I did not need an ID to PURCHASE a gold coin" End quote. Now Texas bouillon is saying that I was trying to sell a coin. I was never in the market to sell a coin, only PURCHASE one. Once again you are being dishonest about what business I was attempting to conduct at your establishment. So my question remains. IF YOU WILL BE DISHONEST AND LIE ABOUT ONE THING, WHAT ELSE WILL YOU BE DISHONEST AND LIE ABOUT ? When I talked to Chris on the phone, he told me I did not need to have an ID to PURCHASE a coin. Upon arrival, I was led to a little room where I waited for 4 and 1/2 minutes for a sales person. I then gave him $2,000 to PURCHASE the gold coin, he left the room with my money to get a receipt, he then came back and informed me that, I did need to show ID. When you respond to a review, please respond in a timely manner, don't wait 2 weeks to do so and be honest about the business that was being conducted in your establishment. All anyone has to do, is look at the bad reviews that this business has and they should take their business elsewhere. As far as me referring to you as used car salesmen, I do owe an apology to all used car salesmen, I do believe them to be more honest. In the future you need to be honest in what you say and do and you need to be honest in your responses to reviews. You have proven my point with your response. IF YOU WILL BE DISHONEST ABOUT ONE THING, YOU WILL BE DISHONEST ABOUT ANOTHER. Thank you for your response.
Oct 3rd, 2023