Texas First Bank

This entire experience at this branch on Phelan is upsetting. I come from a banking background, reviews are important and I RARELY leave them because I dont want to ever ruin someone elses day but this is over the top at this point. Unfortunately this bank just likes to say no. For nothing and no reason, just the answer is no and you have to prove your point for them to change their mind. Its discouraging. Mary opened my bank account. Shes currently on maternity leave and she is absolutely INCREDIBLE. Mary will go above and beyond to help you. Today, Josh helped me. Hes in training and did everything he could to help me. He wasnt quite in the ropes yet and I walked in with an international wire. Wires alone are tricky so when he said he was in training.. instantly I had plenty of patience because theres only one way to learn. Jessica, his trainer, helper, whatever she may be her attitude was poor. Terrible and the absolute most uninviting thing Ive ever experienced. Granted, everyone has bad days but I was at this bank for over an HOUR. She BARELY helped him. Even straight up looked at me and said I have to finish this before I can help him. No one was in front of her and she was more than likely doing a wire for someone behind a desk. Ive been here for 30+ minutes at this point. Josh kept apologizing and he felt helpless. He printed out my wire (after she said it looked fine) and I had to correct where the beneficiary information goes, the SWIFT code goes, etc. Basically international wire 101. So then she comes over with still, a terrible attitude. Grabs my phone and wire form that Josh printed.. brings it into Michelles office and says shes going to take care of it. My initial thought Okay cool, I can get out of here and Josh can get some help. I asked Jessica Is she gonna take care of me in her office? Her response (not even making eye contact) No. Shell be out to deal with it. Deal with what? Michelle comes out of her office, addresses Jessica (not Josh) - walks back into her office. She didnt even greet herself to me, apologize for the wait, NOTHING. I was so shocked. Jessica walks back over and tells him what to do. Walks off. I wait another 15 minutes this is while she says she has to finish her wire before helping with him. Im at the 50 minute mark at this point. She walks back over, says it looks good but shes sure I can correct him if its not. I look over it, say it looks okay to the best of my knowledge but again, every bank is different. Josh apologizes for the wait and before I get out of the door Jessica says You need to tell her it will be sent out tomorrow because were past cut off. Knowing good and well I was in before cut off and submission was possible before cut off. I told her I heard her and thanked Josh again. I will be leaving this bank and I hate that. Banking is a clientele business. It always has been and always will be.
Jun 20th, 2023

Jun 7th, 2022

These people are GREAT! Especially Chris Kovatch! Very knowledgeable. If you need a banking home. Give Texas First Bank a go. You wont regret it!!!!!
Apr 5th, 2022

The employees of this bank are amazing. They work very hard to be able to assist the customers with anything they may need. They will go out of their way to make sure your needs are completely met and surpassed. If I could give more stars I would! Keep up the amazing work guys. Thanks for being awesome.
Feb 21st, 2022

Amazing bank with courteous and professional staff. Chris really knows how to take care of small business owners like myself. Highly recommend.
Aug 30th, 2021