Nexgen Wisp LLC

Craftsmanship and installation were crooked and sloppy. Also, the owner ripped us off and did $1100 worth of damage to our brand new metal roof. This owner was explicitly instructed that he did not have permission to drill into this roof, but he allowed it anyway. Cant get him to pay for damages. Beware of this company unless you like slipshod work. This company is not even worthy of one star.
May 19th, 2023

Bad customer service skills and internet was down more than up. No communication when service was down. Report issue and sometimes no response or days before hear back from them. Now that I have cancelled my service 3 months ago and my account not available charged my credit card $150 without my authorization...I have disputed charge with my credit card company. No help from anyone at Nexgen I was sent copy of contract that I didn't sign. Be careful with your credit card.
Jun 10th, 2022

Mar 10th, 2022

When it works it's fine. But Heaven forbid you need customer service- which you will need regularly but won't get. Been out for 3 days I've tried contacting 6 or 7 times on every platform available. Absolutely no contact and now it's a Holiday weekend. If I wasn't stuck needing internet I would change companies in a heartbeat. Very frustrating. And don't expect a credit or anything for the days you're not getting any service - which is what you pay for by the way but don't receive.
Sep 24th, 2021

A valuable asset to our once small community. The speed is awesome finally something that works! Great customer service too!
Jun 27th, 2021