Texas Health Family Care

They combined my doctor with these clowns and now refuse to let me see my doctor of over 30 years. Good luck you will probably never see the same provider twice. I found another provider in Decatur where I can actually see the same provider every time and not have to play guess the provider when I make an appointment.
Mar 6th, 2024

My child has to wait a month to see a doctor. He needs his therapy and no one will call you back.
Jan 28th, 2024

Cash appointment, quoted $162.50 for the office visit which I paid. The front desk was ridiculous and embarrassing when I checked in yelling across the room that I needed to pay that before the appointment even though Id already told her I knew and agreed. Sat in the waiting room for 30 minutes, went back and sat in the doctor office waiting another 30 minutes, spent 30 minutes with the nurse practitioner. Went to check out and the two very unpleasant office workers sat there talking about a lady that just left before helping me. I had to call and remind them the next day that a prescription hadnt been sent in. A month and a half later I got a chart bill for an additional $300!! I called several times to ask why on earth I was suddenly billed extra and was basically told nothing we can do, health care is expensive That is seriously shady. Ive been paying cash up front for all doctor/dentist appointments for over 10 years and Ive never had one come back with a ridiculous extra fee. Nothing extra was done, I didnt even take my shoes off for the visit.
Jan 24th, 2024

Took 2 months to get an appointment. They texted 1 hour before appointment for me to check in. Get there at appointment time to find out appointment was canceled. Will be going somewhere else.
Dec 23rd, 2023

They will rush you to sign up for my chart, so you don't have time to read all the fine print. They do not wait for VA insurance to pay, as everyone know, they take forever. Instead they send you a bill in you my chart and unless you log in, you will never see said bill. Then they finally send a bill to your house for you to pay but send it to collections when they send the bill out so, you have no option to pay said bill because it was already given to collections. Then will have to call collections to pay bill, that VA will eventually pay Texas health for but you will not get refunded because you had to pay the collections place so it doesn't ruin your credit. I will never to go to any Texas Health Resources, nor will any of my family and I will recommend any where else to everyone I know. They are very NOT VET friendly!
Dec 19th, 2023