Austin Fire and Flood

I had such an amazing experience with Austin Fire and Flood! Staff was very quick to respond to my inquiries and Alex made the whole process feel personable and comfortable. I will continue to recommend their services!
Mar 25th, 2024

Very happy with my experience with Austin Fire & Flood! Alex was very knowledgeable and provided us with an excellent customer experience. It was a pleasure to work with him and his fantastic team from start to finish.
Mar 25th, 2024

Alex was amazing! He was quick to respond and find answers to all my questions. He knew a lot and was always willing to accommodate my needs! And such an unplanned, inconvenient time for me Alex made sure I was well taken care of. Hopefully I will not need them in the future but I would use again and recommend Austin fire and flood to others.
Mar 22nd, 2024

Had a possible mold issue in my attic. They immediately sent out a young man to explore the attic, located the mold, and explained next steps. He was awesome!
Feb 20th, 2024

While I hope we dont have a fire or flood event in the future, if we do, I will not hesitate to call Austin Fire and Flood and I will wholeheartedly endorse them to anyone I know who needs their services. We are nearing completion of a substantial rebuild project after a fire and AFF has been a great partner every step of the way. Once I chose AFF after speaking with Robin (the owner), I was confident I made the best decision. This was confirmed as I walked through the structure with the insurance adjuster and AFF, as AFF repeatedly pointed out item after item that were not on the adjusters radar. The fire was isolated to a small section of the structure, so I anticipated the repairs would be isolated to those areas as well. AFF pointed out extensive smoke damage citing classifications / regulations requiring the replacement of almost all the sheetrock and cabinetry in the house, as well as windows with seals broken by the heat. After that initial walk through, I was so glad I did not ask one of my contractor friends to take on the rebuild which I am sure they could have done, but it would have been much more limited with residual damage remaining. Since everything was being redone, we took the opportunity to make some alterations and upgrades, and AFF was great working with us and separately costing these items out. Rather than roadblocks, AFF provided alternatives and solutions when barriers came up. All of the subcontractors have done quality work, and the AFF team personally oversees the work. I have found all AFF personnel to be both accessible and responsive something I cant say about my insurance adjuster or mortgage company. AFF has also been a great advocate for us in dealing with the insurance adjuster, explaining why costs exceeded the adjusters initial and revised estimates, and providing requested support. What more can I say? 5 stars seems too low
Feb 10th, 2024