Pep Boys

Eva Ramirez _{on Google}

Jun 24th, 2023

This location is horrible at keeping appointments. Scheduled an appointment online, waited a week, and they canceled it. Scheduled a second appointment for a Friday afternoon. I showed up, and they told me there was a mix-up with the online scheduler. They ended up "fitting me in" for a diagnostic, only to tell me I would have to come back the following Monday to complete the diagnostic because they ran out of time. They called me on Sunday to cancel my appointment for Monday and said no one would be available all week. Took my truck to a shop down the road, and they fixed the issue in 2 hours.

Mina Eskander _{on Google}

Jun 22nd, 2023

This is the worst experience at PEP boys, I used to go to the store at William Canon, but it was closed. I went on Monday for the check engine light, I explained everything in detail, the front office told me that they are very busy and that I would leave it and get it diagnosed on Wednesday. On Wednesday I called the office at 5 pm, the front office told they were backed up and it will be checked on Thursday, then the same happens on Thursday, finally I went to the store myself on Friday and asked for when the car could get checked, and the front office told me not before Monday or I can have the keys. when I answered that I want the keys and I can't wait, he then went on with calling a customer, and after he finished, he gave me my keys without apologies, without caring that he didn't call to update me that the car won't be checked. O responsibility. I am so frustrated with this sore, and with all PEP boys.

Taewoo Kim _{on Google}

Jun 21st, 2023

Quick, safe, and kind explanation and service. Thank you.

Sarah Bohnenstiehl _{on Google}

Jun 21st, 2023

Do not bother making an appointment online for any service at this location or even try to walk-in. When I showed up for my scheduled appointment I made 2 days in advance the front desk guy, Wayne told me they don't even look at online appointments and my wait would be over 3 hours for my car to be even looked at. I'm new to Austin and my family has always used Pep Boys in our home state, but never again here. Wayne had such an attitude with me and was obvious he did not want my business. My appointment was for my A.C. and also a tire rotation. The night before my appointment I ended up getting a flat. When I asked Wayne to add that to the services I need done, he said that would be another 2 hours and the rotation would be $89.99. I said it clearly states on the website that rotation is a free service and has always been since using Pep Boys. He then added another hour to my wait time. Wayne clearly was pushing me out the door. I called down the street at Lamb's Tire and they got me in under an hour and half and a tire rotation there was only $19.99. Charging for a service that your company clearly offers complimentary with any other service, plus ignoring your customers time when they made an appointment, that again a service your company clearly offers is not how to run a business! Don't waste your time with them or Wayne, cause he definitely did not give a damn!