H&R Block

They are laughably incompetent. I highly recommend using literally anyone else. (Posting for Slaughter and S. Lamar offices, as they bounced me between the two for some reason?) Specifically -Sylvia Loera: would not reply to my messages, and took me calling the office ~5 times for her to even call me back. I submitted my taxes mid February, and it took until April 18th for HRBlock to get back to me due to her. After nearly 8 weeks had gone by I was able to get switched off of her. -Mary Aquilar: Seems to not know much about finance. Had to be coached by another professional through my entire appointment as she did not know what she was doing. Made my appt last ~2hrs as she basically sat there doing nothing, waiting for the actual professional to do the work for her. At one point, she was convinced a 401k rollover into a Roth IRA needed a early withdrawal penalty. After 10 minutes of telling her she was wrong, that person coaching her came over and laughed with me about how wrong Mary was. -Mgmt: left me out to dry. All those times I called the office I was told, this is unacceptable, We hear this often about Sylvia I cant say more as Im in office and promises to remedy this. It took you 2 months of me hounding you to even get a pro on my taxes, just to deliver your work on tax day with a surprise $3,000 added to an already large tax bill. At least you asked for a full payment from me for your great work to make it right!!
Jun 23rd, 2023

Fast, friendly. Excited for the amount I am receiving as a return.
Apr 8th, 2023

Great customer service.
Apr 5th, 2023

Very friendly and professional at their work.
Mar 30th, 2023

Highly recommending to TaxFiling with Runje & H&R Block
Mar 4th, 2023