Frye Tax Service, Inc

Very unprofessional and very overpriced. I had a simple question about where I should file my taxes since we have no permanent address and are traveling. I had used Frye Tax in the past and always felt they were overpriced but felt comfortable since they took over for Escobar, whom I was always satisfied with. To get my answer, I had to arrange a telecall meeting with Frank Frye. Lo and behold, after rearranging my schedule, Frank Frye either "forgot about the call" (not very comforting for your tax representative) or just didn't care enough about his client to honor his commitment. Basically I was stood up and told he went to the pharmacist and would call me back in 45 minutes. 45 minutes later he did not call. He eventually called and left a message 4 hrs later, after I got my answer from one of their competitors. Yep, no apology or explanation. When I emailed regarding his unprofessionalism, he responded, not with an apology or explanation, but rather with a classless veiled threat that my questioning where I needed to file constituted asking him to commit tax fraud. Being a former FBI agent, I found this not only insulting but also worrisome that someone so volatile has access to people's financial information and is tasked with possibly representing you with the IRS. I got my question answered with one phone call to Exacta. After discussing their services I found out they were over $100.00 cheaper for the exact same services and I am having them review my past returns that were prepared by Frye.
Feb 21st, 2024

I have had Frank do my taxes for over 10 yearsbut it seems since his wife and firm came into play, the same service isnt being rendered. When you get an email instead of a phone call saying you owe a large sum of money out of the ordinary, and then when you get an email throwing both myself and the financial advisor under the bus is totally not professional. Seems he is more interested in money than customer service. This should be a negative review
Jan 12th, 2023

Hired company to convert me to S Corp which they did. Was promised I would be taken care of when tax time came for 2021 taxes and was even given a price. All seemed good. Approach tax time, several emails unanswered and one call back ignored meant I had to file myself which was not fun.
Dec 18th, 2022

A very friendly atmosphere with knowledge crew...very happy with their prompt service at reasonable costs. Carol Chen
Jul 10th, 2022

Going on Year 5 with Frank. Laid back, to the point and very accurate. I highly recommend Frank for tax and financial services.
Jul 13th, 2021