Swim Pure Pools

Ben Turner _{on Google}

Apr 3rd, 2024

Not recommended. A month ago I called to report that my pool reported as fully cleaned in fact had leaves clogging the drains, the scuppers lids were left off, equipment was left on the deck, the water cloudy and the pool gate open. My phone call was not returned. A second call. No return phone call. Someone apparently came to the house and did some work, but the pool still not clean and the water murky. Next trip out they reported the pool clean and some interesting angles on the photography. I suppose the tech did it for the benefit of the boss, but did not reflect the condition of the cleaning. The hot tub full of leaves. The drain in the pool area clogged with leaves scuppers lids not replaced, but laying beside, water murky. Another call. Much to my surprise a fellow called me the next day. He said my pool was not taken care of by his office, but would contact the correct person and have it all cleaned. No one ever showed or called. Two more phone calls during working hours. Person answering the phone transfered me to a phone which went to voice mail.
Today I come home. Water is clear. Drains clogged with leaves. Scupper lid partially on l, but could not be fully closed because the cleaning person had not bothered to brush back leaves
Generally horrible service since these folks took over.

John Johnson _{on Google}

Mar 17th, 2024

Nolan is first class!

Vikrant Gonjare _{on Google}

Mar 17th, 2024

This team is very good at what they do. Consistent and effective at their job.

Carolin Knobelspies _{on Google}

Mar 16th, 2024

Been a customer for over two years and the service started to decline four months ago. The service person assigned to our pool does not know what he is doing and doesn't perform the full service we pay for. We get charged for somebody coming every week but weeks are skipped and when asking for a credit to the invoice, emails or phones calls are left unanswered. Will be cancelling the service and replacing with a new company.