JM Waste Tech

Wastewater Transport Services pumped my septic tank in Lakeway this past week and they did a wonderful job. I called around and found they were the best priced in my area, and the quote they gave me on the phone was exactly what I ended up paying. They arrived in the scheduled time I requested and even called me 30 minutes before the driver would get there so I could make it home and didn't have to miss a full day of work. The driver was courteous and efficient and answered every question I had. I would highly recommend them!!!!
Aug 31st, 2016

I will never work with this company again and I will be informing every restaurant owner I know downtown of the horrible experience I had with them. I just the last three grease trap servicing for my restaurant done with this company. The first time they sent out one tech, I thought everything went well. The second time, they sent out a different tech, and I was informed that the grease trap had overflowed in the past three months and there was a solid half inch layer of grease coating the entire trap making it almost impossible to get the lid off. It took forever to get it clean with a power washer, and I had to do it myself, by the time I was done I was a mess and almost had to close down for the day, because I needed to go home and clean up first. The third time was yesterday. I didn't want a repeat, so I paid an extra $100 to have them come out an hour early, just to make sure there wouldn't be any surprises. The tech that came out was the one that came out the first time. I thought it went well, until last night, when my employees called me and told me the grease trap was under two inches of water. Again. So, my trap overflowed a grand total of two times in 11 years of having that restaurant. Both times, it was worked on by the same tech. I called them yesterday and today, frantic to get it repaired because the trap is under the patio and I couldn't have a grease trap smell flooding the outside seating area during business hours. This morning, when they returned my call, they told me: #1. That it's probably not their fault, because in 30 years of running a business, they've never heard of a grease trap overflowing from pumping it. #2. That it's not their problem that the patio is flooding with a grease trap smell, because a grease trap shouldn't be under a patio anyway. #3. They don't have any technicians working the weekend so I'm just going to have to deal with it until Monday when they come back to work. After hearing #3, I asked if she could call the tech that worked on it to see if there's anything that can be done. She told me no. Here's the final kicker. I asked her if she was refusing to call them because they're off for the weekend, or if they wouldn't pick up the phone if she called them on their days off. She told me she wasn't going to call them on their days off. So.. just to recap. I have an overflowing grease trap. It overflowed twice in 11 years. Both times within a day or two of one specific tech doing the work. When their other tech worked on it, it was fine. When I called to get the issue resolved, I was told that I would have to wait until monday, because the operator REFUSES to call a tech on their days off. Without use of my patio on a weekend I will be out about $2000, minimum. I will never work with them again.
Nov 14th, 2015