Extra Space Storage
-
9910 Slaughter Creek Dr
Austin, Texas 78748 - (512) 309-1684
- Website
Hours
Chamber Rating
-
Carlos De La Cruz
To summarize my experience with Extra Space Storage it has been mixed. While the unit itself is fine, it can get a bit moist/damp at times. Surprisingly, I haven't encountered any rats as others have claimed. However, the real issue lies with the tenants, who are the real rodents. From soliciting drugs to leaving trash strewn about the property or blocking the alleyway for trivial meaningless tasks, they are the epitome of bottom-of-the-barrel clientele. Regarding the staff, the previous team was passable, but the current manager, Victoria, stands out as exceptional. Unfortunately, She's vastly underpaid and mistreated by Extra Space Storage, seemingly taken advantage of by the company to be frank. Since November, when I first stored my belongings here, the experience has gradually degraded. Rent increases coupled with deteriorating facilities, like the non-functional gate for weeks, have made it increasingly frustrating. The icing on the cake was damaging my vehicle on a spike left behind by another wonderful human being of a tenant, with the insurance I'm paying for proving useless in reimbursement. It's a shame that what started as a pleasant experience has devolved into such disappointment.
Apr 1st, 2024 -
Vance Clewis
Thank you Victoria at the Slaughter location. You were a great help. Thank You
Mar 18th, 2024 -
Brandy Barber
Thanks for all your help Shasta! You made the experience so much easier!
Mar 6th, 2024 -
Ilia DragonWolf
Absolutely horrible experience! They gave us the wrong key for our storage unit so when we couldn't get in they said they'd replace the lock and gave us a key for the new lock. Upon returning the new key was still not working! We still have not been able to get into the storage and have wasted the entire day needing to get in due to an urgent matter. Will not be using this space again in the future and will prevent our friends from it as well.
Mar 6th, 2024 -
Thomas J
Victoria and Belinda were awesome! Great job showing the unit and explaining the details! Cheers!
Feb 18th, 2024
About
Extra Space Storage
Store your belongings at Extra Space Storage on 9910 Slaughter Creek Dr in Austin, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, RV parking, golf carts available, kiosk, vehicles are allowed in drive-up units, solar site, electricity available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Contact Info
- (512) 309-1684
- (843) 781-8044
- [email protected]
- Website
Products
- Self Storage
- Moving & Packing Supplies
- Boxes
Services
- Self Storage
- Online Payments
- Packing & Moving Supplies
- Drive Up Access
- Climate Controlling
- electronic gate access
- On-Site Resident Manager
- Package Placement
- Deliveries Accepted
- RV Parking
- Contactless Rental
- Solar Power
- Electricity In Unit Available
- Moving Boxes
Languages
- English
Vidoes
Payment Methods
- AMERICANEXPRESS
- APPLEPAY
- CASH
- CHECK
- DISCOVER
- INVOICE
- MASTERCARD
- VISA
Questions & Answers
Q What is the phone number for Extra Space Storage?
A The phone number for Extra Space Storage is: (512) 309-1684.
Q Where is Extra Space Storage located?
A Extra Space Storage is located at 9910 Slaughter Creek Dr, Austin, Texas 78748
Q What is the internet address for Extra Space Storage?
A The website (URL) for Extra Space Storage is: https://www.extraspace.com/storage/facilities/us/texas/austin/1000000698/?cid=org::ld::yext&utm_source=yext&utm_medium=referral&utm_campaign=org::ld::yext
Q How big is Extra Space Storage?
A Extra Space Storage employs approximately 20+ people.
Q What days are Extra Space Storage open?
A Extra Space Storage is open:
Wednesday: 6:00 AM - 10:00 PM
Thursday: 6:00 AM - 10:00 PM
Friday: 6:00 AM - 10:00 PM
Saturday: 6:00 AM - 10:00 PM
Sunday: 6:00 AM - 10:00 PM
Monday: 6:00 AM - 10:00 PM
Tuesday: 6:00 AM - 10:00 PM
Q How is Extra Space Storage rated?
A Extra Space Storage has a 4.7 Star Rating from 480 reviewers.
Hours
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Ratings and Reviews
Extra Space Storage
Overall Rating
Overall Rating
( 480 Reviews )Carlos De La Cruz on Google
To summarize my experience with Extra Space Storage it has been mixed. While the unit itself is fine, it can get a bit moist/damp at times. Surprisingly, I haven't encountered any rats as others have claimed. However, the real issue lies with the tenants, who are the real rodents. From soliciting drugs to leaving trash strewn about the property or blocking the alleyway for trivial meaningless tasks, they are the epitome of bottom-of-the-barrel clientele.
Regarding the staff, the previous team was passable, but the current manager, Victoria, stands out as exceptional. Unfortunately, She's vastly underpaid and mistreated by Extra Space Storage, seemingly taken advantage of by the company to be frank.
Since November, when I first stored my belongings here, the experience has gradually degraded. Rent increases coupled with deteriorating facilities, like the non-functional gate for weeks, have made it increasingly frustrating. The icing on the cake was damaging my vehicle on a spike left behind by another wonderful human being of a tenant, with the insurance I'm paying for proving useless in reimbursement. It's a shame that what started as a pleasant experience has devolved into such disappointment.
Vance Clewis on Google
Thank you Victoria at the Slaughter location. You were a great help. Thank You
Brandy Barber on Google
Thanks for all your help Shasta! You made the experience so much easier!
Ilia DragonWolf on Google
Absolutely horrible experience!
They gave us the wrong key for our storage unit so when we couldn't get in they said they'd replace the lock and gave us a key for the new lock. Upon returning the new key was still not working! We still have not been able to get into the storage and have wasted the entire day needing to get in due to an urgent matter. Will not be using this space again in the future and will prevent our friends from it as well.
Thomas J on Google
Victoria and Belinda were awesome! Great job showing the unit and explaining the details! Cheers!
Overall Rating
Overall Rating
( 480 Reviews )Write a Review
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