National Tile, Countertops and Cabinets

I would give zero stars if I could. They installed my laminate floors. To start with, communication was non-exsisent! I would have to text or email MULTIPLE times to get a response from Cristy. The finish work was awful. Within a few months, the floors started lifting and separating. When her husband came and looked at the floors, he said to me the person who installed my floors installed theirs and they had the same problem. When I asked why he was still working for them, he ignored the question and kept talking. After some back and forth, they agreed to redo the living room, hallway and laundry room. My bedroom, at the time, seemed fine. They did not redo the laundry room as promised. I had to wait several weeks for the transition pieces and then I had to contact Cristy to find out the status. They left my house FILTHY!! They didnt even bother sweeping the floors. The stuff they used to level the floors - which should have been done the first time - was all over my baseboard. Its had dried and most of it never came off. August/September 2023 my bedroom floors started lifting and separating badly - as did the living room again and laundry room got worse as it was not actually redone. I reached out again asking for a refund given all the issues. Cristy said she didnt have the money as she was now more in a consulting role. I then asked for all the floor to be replaced at no charge. She went silent again. I tired to file a complaint with the BBB but it was 2 months outside the 1 year timeframe so I couldnt. I made one last plea for her to do something to make this right. She said she would see what could be done and I never heard from her again. I finally sent one last email saying I didnt have the heart or strength to deal with this anymore. I paid $8,840.09 and my floors are awful and nothing I can do about it at this point. I have every text conversation and email ever sent/received so I can 1000% back up what Im saying.
Feb 4th, 2024

Biggest group of liars. If I could give a zero I would. Ruben is a terrible business person. He does illegal things such as two our money to finish other jobs. One of houses was supposed to be done Labor Day according to Ruben. It in now almost March. We have given him 3/4 of the money and he is still not close to being done. Do not use this company.
Feb 21st, 2023

I wish we wouldve never met Ruben at National. Unfortunately he is incredibly unprofessional and unreliable. Continually over promising and under delivering to the point that now we are unable to reach him. He took payment for a job that is not complete, and wont return calls. If that sounds like someone youd like to do business with, give him a call.
Feb 18th, 2023

DO NOT USE! This man will take your money and disappear. He will not answer his phone. He will not show up to deliver your purchased cabinets. He is BEYOND unprofessionalhes a fraudster.
Dec 17th, 2022

Cristy and her team were amazing to work with! We've worked together for bathroom and kitchen remodels and they are all always to professional, punctual and easy to work with. The showroom is beautiful and its nice to have somewhere to go and see the finishes in person! Five stars! Service: Plumbing fixture installation
Jul 24th, 2022