Upper Paw Urban Pet Resort

We just finished boarding our two cats here. My main complaint is that the pictures online of their cat rooms are a tad misleading. They seemed big enough for the cats to stretch out and play, but we saw the room when we picked them up and it was much smaller than I thought, like the size of a closet, just a couple feet in each direction. Its really nice that they have rooms with windows at all instead of being in a kennel, but its not quite as plush as it looked. The litter box had a fairly thin layer of wood pellets, which is a litter system my cats have never used before, so I kind of wish they had mentioned that at some point but its also my fault for not asking. I also wish they had some kind of a system for leaving notes or giving updates. They said I could text them if I wanted pictures or to check in but when I did text to check in I didnt hear back from them and ended up calling to check like 2 or 3 hours later. They never proactively sent me any updates either, though they never claimed they would. I would have really liked it if they had a system to let me know if/when they used the toy I left with them to play with the cats or when they gave my cat his medicine. Every time I did call, though, they did pick up promptly and were happy to go check on them for me. Its really not bad for the price, and they were able to get us in last minute no problem. They also administered eye drops for my kitty every day with no extra cost. Its not a kitty paradise but its totally fine and better accommodations than boarding them at the vet.
Oct 19th, 2023

Oct 15th, 2023

Sep 7th, 2023

Upper Paw is the BEST! They love my dog as I do. They have engaging activities for the dogs. Summer always comes home happy, healthy, and ready for a long nap.
Jul 30th, 2023

We have a rescue dog that needs extra care. He loves going to Upper Paw! Thank yall!
May 31st, 2023