Trustworthy Cleaning Service - Austin

FIRST TIME CUSTOMER - I haven't even utilized their services before and I was charged the total amount. The person didn't show for the scheduled cleaning so I contacted the company by telephone. The person answering my call was very flippant and told me they rescheduled services for Monday. At the least, this company is not respectful of my time. At the worst, they have taken my money and I'm uncertain I will receive services.
Apr 5th, 2024

We have used this cleaning service several times and are very pleased. They get everything done very quickly and are very professional. We are also very happy with the price. Update: We were not happy with our last cleaning. They did a great job cleaning the house but they opened up all our windows and closed the blinds over them causing our AC to work overtime for days before we discovered it. They also moved everything I mean everything around. Not happy! Services: Standard cleaning, Move-out cleaning, Deep clean
Apr 4th, 2024

They did a great job the first time and over time the standard went down. We eventually canceled service because items kept getting broken and the quality went down. Was really hopeful at first. My husband says I have high standards when it comes to cleaning services. We have multiple pets and when I clean I'm looking for someone to see those little things so I don't have to. I wasn't home when they came for the first deep clean since I was at work for 11 hours before I got to speak to my husband. I asked how it was, and he said he thought I would be happy. When I walked into our home, I almost cried. The amount of detail in the clean was impeccable! We both couldn't believe how great of a job they did. So happy to have found a legitimately trustworthy cleaning company!!!!
Apr 4th, 2024

Trustworthy was able to schedule me the next morning and the process was easy and seamless. They went above and beyond in terms of their cleaning service.
Mar 19th, 2024

After speaking with the company and confirming their services for new construction cleanings, my experience with them quickly deteriorated, leading to what I can only describe as the worst customer service encounter Ive ever had with a cleaning company. Despite providing a detailed explanation of the requirements, I received multiple daily calls from them, asking repetitive questions and making the process unnecessarily complicated. On the scheduled day for cleaning, they attempted to reschedule multiple times, showcasing a lack of professionalism and respect for my time. The situation worsened when, upon their departure, I discovered that not only was the job incomplete, but the areas they had cleaned were left in a deplorable state. To add insult to injury, they caused damage to the walls, which was both disheartening and unacceptable. Now we have to get another company to come out to not only fix the damages and complete the cleaning. I have included photos below as evidence of the poor quality of work and damage. Based on this experience, I strongly advise against using their services. Its disheartening to have to write such a negative review, but I hope it serves as a warning to others seeking reliable cleaning services.
Mar 19th, 2024