Trifecta Cleaning

Kris M _{on Google}

Nov 9th, 2020

i try not to write negative reviews about small businesses, but in this case it is necessary to save someone else the stress this company brought me. I have used them for four months though there were oversights by the housekeeper ( ie mirrors not wiped, stove not cleaned, tables not dusted), which I addressed with her per her request. Because the housekeeper was overall reliable, timely and responsive to feedback, I chose to overlook minor issues for the most part.
The keeper arrived late for the last cleaning and said she could not find the key I lent her for access while I was at work. When I got home, I was disappointed that there was no notable difference from that morning. I called and text her to talk about it but she did not respond. The following day, I called the manager, Michelle and began to explain. To my surprise, she was very defensive saying that she had tried to contact me b/c I need something different every week (stove wasn't wiped the previous week so I had reminded the housekeeper of this), there should be additional charges (ie for throwing away puppy pads, which I change myself twice daily for my 2lb dogs and doing laundry, neither of which I had requested) and that I had accused her employee of stealing my key. She continued saying I should not tell HER employee if i had a concern but tell her instead and that it is not up to me to decide what to tell the company so that she may be fired or not. I let her know that her employee had misplaced my lent key, i compensated her employee for any extra time as discussed with the owner holly and i had never mentioned anything about theft and that she could have professionally contacted me with any clarifications. Amidst her rampage of ignorance and arrogance, I also let her know their services would no longer be needed and that I would be making a formal complaint.
A company that disrespects and belittles their employees and clients alike with no regard for cordiality, honesty or simple consideration will not be trusted in my home and should not be in anyone else's. Services: Deep clean, Standard clean

Denise L _{on Google}

Oct 6th, 2020

We have worked with this cleaning company for over a year and have had a wonderful experience and have been very pleased with the attention to detail. The service has been very reliable and easy to schedule. The cleaning products used are natural and not strong chemicals, so everything smells so nice afterwards. Working with Trifecta Cleaning has helped take away the stress of keeping up with household chores.

April Fritts _{on Google}

Aug 6th, 2020

We used Trifecta to clean our cabinets, tile, carpets and furniture. They did an outstanding job and they wanted everything to be perfect. Their prices were really reasonable as well and everything exceeded our expectations.

Mel _{on Google}

Mar 22nd, 2020

I hired Trifecta Cleaning to clean my home on a monthly basis, and It was totally worth every penny. They are easy to talk to, and understand simple instructions. You can customize your clean, which is really nice. They were always on time, and quick as well. Super friendly girls. I recommend Trifecta Cleaning to help keep your home clean. Services: Deep clean, Standard clean