Canopy by Hilton Austin Downtown

Michael Nimtz _{on Google}

Apr 1st, 2024

Management was awesome

Greg Levan _{on Google}

Mar 22nd, 2024

UPDATE: I now rate the Canopy a 5-star experience after my return this year and the majority of the credit goes to the staff! The Canopy is in a great location downtown, but it is the extraordinary and friendly service by the staff who make you feel so welcome and feel like family. They are ready to step forward and meet your every need!
Special shout outs go to Otelia and Rachel at the Front Desk. Rachel responded quickly to my texts before arrival to make sure everything was in proper order, and she was at the desk to welcome us with a cheerful greeting. Otelia, again this year, also outdid herself! I met her last year, and she was one of the main reasons I booked the Canopy again for this visit. She is just exceptional and is a credit to the Hilton chain. A better employee than Otelia, I believe, would be hard to find.
The happy hour champagne welcome starting at 3pm is also a nice touch. The rooms are specious and very clean. I chose a room on the back side this time as the music from the bars on 6th street are pretty loud (until 2am on the weekends) per my last experience. Although there is a bar on the back side, it was not as loud or disruptive. The Canopy provides ear plugs and a white noise machine, but we did not need them on this stay.
When I return to Austin, I will choose this Canopy location again. It is just perfect, which makes for an enjoyable stay. Hats off to the entire Canopy crew.
PREVIOUS: This was my first time in Austin, and I decided to use my Hilton Honors points to stay here for three nights. The place is very nice and the service staff at the front desk is outstanding!! Special shout outs to Otelia and Clayne! Otelia welcomed us and asked if we would like glasses of sparkling wine to start. She informed us that The Canopy had happy hour everyday starting at 3pm and that we could bring down our glasses for additional complimentary sparkling wine throughout our weekend. (We did just that - several times!) Clayne was the Night Front Desk Manager (I believe) and also was very accommodating and attentive to our needs. Hats off to both!
There is a great bar and restaurant on site. (I highly recommend the tiramisu as it is a big portion and is probably the best tiramisu I had anywhere.) The service in the bar, including the hostesses at the restaurant stand, were exceptional. One of them even was willing to bring our desserts up to the room! We had the oysters and a flatbread in the bar, as well as breakfast in the courtyard, and everything was perfect.
They also have four bikes available for use. They are complimentary and can be used on a first come, first served basis. However, you are unable to reserve them in advance. We got to use them on Monday morning as we rode around Lady Bird Lake. This was definitely a nice plus.
The rooms are nice and come equipped with a steamer for your clothes (at least in the double queen room we booked). The only reason I gave this review four stars rather than five is due to the noise level outside with the bars located across 6th Street. We were upgraded to a room with an "urban view", but had I known about the noise level, I would have turned down the "upgrade". Saturday night the music was so loud up until midnight or shortly thereafter, that it was difficult to sleep. Sunday night wasn't much better, but it definitely was not as loud. The Canopy provides ear plugs and a white noise machine in the room, but we did not bother to use either. If you prefer a quiet sleeping arrangement, do not get a room facing 6th St!
Overall, it was a good experience, and I would consider returning to The Canopy the next time I am in Austin. However, I will avoid rooms facing 6th street, especially on the weekends.