Candlewood Suites Austin Airport, an IHG Hotel

Im picky about hotels being clean with comfortable beds and friendly staff. This place was great! Punctual shuttle service to airport and for airport pickup upon our return. The restaurant at the hotel across the parking lot was really good too.
Mar 20th, 2024

Passing through our travels...Kelly the front desk evening receptionist has been a pleasurable interaction every.single.time...always friendly, patient, listening, reliable, accomodating & with a smile Whenever we saw him...he made us smile We'd come back again
Feb 15th, 2024

Feb 4th, 2024

Dec 1st, 2023

There are several aspects of our stay at this hotel that play into this review. 1) The location right on a busy freeway wouldnt be problematic for some hotels ones that have been built with excellent sound insulation. However, I could not sleep the 2 nights we were there because of loud road noise all night (and day, but at night its a big problem). It is just terrible. You hear every single motorcycle, truck and car on that freeway. I got MAYBE 3 hours total of sleep each night and that was only after taking some melatonin. I was awakened by the loud road noise continually. This is what will keep me from ever staying at this hotel again. And I mean EVER. 2) The room was a one room suite with king bed (very comfy), typical Candlewood kitchenette, typical bathroom, integrated table (with one dining style chair and one rolling desk chair), chest of drawers and shelves. The ONE piece furniture I consider essential for a stay in any kind of suite room is a lounge chair of some kind to collapse in at the end of a long day. Your only options for watching tv are to prop yourself up on the bed (not comfortable for very long) or sit very upright on one of the two chairs. No footrest. No way to recline back a little. To me, this, coupled with the road noise, is a deal breaker. And my spouse has a medical need for a footrest. So, there is one more reason we will never stay at this hotel again. The comfort of the bed was basically lost on me because of the awful road noise. 3) Service is hard to rate, because I only ever saw one employee at the hotel and that was a desk clerk. (Theres only one per shift.) Basically, youre on your own. (Not a problem for me, usually.) Bottom line: If constant noise from sirens, semi-trucks, cars, motorcycles, etc. doesnt bother you, you will be ok. The bed is very comfy. But the road noise is SERIOUS. Be warned. Food & drinks: Coffee is subpar. Better bring your own. Also, only that powder creamer is available, so bring your own cream. Their powder stuff is pretty bad. Also, the food available in their market is crazy expensive. I paid $12 for a little $3.98 Lean Cuisine frozen meal. Be sure to stop by a grocery store before you check in.
Nov 13th, 2023