Hotel Indigo Austin Downtown - University, an IHG Hotel

We stayed here during the eclipse and had a great stay! The rooms were clean and everyone who worked here was very warm and welcoming. The bartender Martin was extra helpful. He gave us lots of tips of where to go in the city and made us some great cocktails in the hotel bar! We will definitely stay here next time we are in Austin!
Apr 9th, 2024

Stayed here for only one night during a business trip. Definitely will use the place again and not just for business trips. Great location and nice rooms.
Apr 5th, 2024

I booked a room on March 20th and was charged several miscellaneous charges totaling up to about $500 for 1 night stay - last charge being 135$. Ive called several times to dispute but they always have to call me back , here it is April 2nd and I still have yet to get a call back. DO NOT STAY HERE!
Mar 29th, 2024

Went to check in at 3pm as they state is the check in time. The female at the desk told me my room wasnt ready as they were letting other people check in early with no apology! They told they would call me in 30 min. As I sit waiting in the lobby for her to call me, I see multiple people checking in!! It's now been 45min and I go up to the desk to ask why are other couples getting checked in before us without calling us 1st! She gave us some sorry excuse that people kept coming in and she didnt have time to call me. I bet I would've waited a lot longer if I didnt go up there! They could tell I was upset and only offered us 2 drink vouchers! LAME! They need to fix their check in process ASAP!!
Mar 26th, 2024

Our company just held our annual offsite at Hotel Indigo Austin Downtown and had the best time! They made every aspect of our stay great. Carmen and Isaac from the sales/event teams were easy to work with and helpful in answering all our questions to set our offsite up for success in Austin. Sarathy and the Food and Beverage team were on it with setting up the the event spaces, beverage services, and made incredible food for our team to eat during lunch (they were also very conscious of our teams dietary restrictions and made sure everyone had something to eat). Martin helped to create wonderful memories at the Lady Bird Bar. He remembered peoples drink orders night overnight and was very friendly to our whole group. From the comfortable rooms, awesome customer service, and great location, I would 10/10 recommend this place to anyone looking to hold a corporate event in Austin!
Mar 28th, 2024