CVS

Great pharmacy/store
Mar 27th, 2023

I just had the best minute clinic visit with Debra Barnett NP this morning and she was amazing! Absolutely listened to everything I had to share about my medical conditions, and was not only knowledgeable but compassionate about what I needed. So thankful I had an appointment with her and hope to be able to work with her again if I need it in the future! 10/10 starts!
Mar 14th, 2023

We have been going to this CVS location ever since we moved to Austin back in 2014. We have moved 2 more times but still keep going back for our prescriptions there. Today, I was blown away at the level of customer service. I went in today and purchased a pack of expensive batteries (like $22 for 2). I check out at the self serve machine and left. An hour and change later I realize the batteries were gone. I thought I left them at the self serve machine. I called CVS and Christopher answered and spent several minutes looking around the front of the store and asking colleagues if they saw it. He apologized but couldnt find it. Out of left field, I asked if I gave him the exact time of the receipt could he look at the cameras and see whether I left the store with the bag or just the receipt. He asked for my number and said he would call me back. I didnt think he would call but lo and behold there was a voicemail and Christopher said that he saw me grab my receipt and then my bag. At that moment it realized that when I threw away my fast food bag I must have thrown away the CVS bag. I went through the trash and saw the CVS bag with the batteries inside. What a huge relief. Thank you Christopher and CVS for going above and beyond!
May 31st, 2023

Typical CVS , staff was helpful with photo specs for visa
Feb 7th, 2023

The absolute worse CVS I have ever been to. I have had various negative experiences picking up my prescriptions from this location and then yesterday was by far the least pleasant. I went in and had two prescriptions to pick up. I had grabbed a couple of non-medical items since I was in a rush and typically the cashier at the pharmacy will just let me purchase this all together. Instead, the pharmacist sees me nearing and starts complaining about how there should be policies against customers purchasing non-medical items at the pharmacy. I have been going to CVS for over 10 years and I have never once had them complain or ask me to go to the front desk to pay. After this guy complained I clearly did not want to purchase items with him so I purchased my prescriptions with him and brought my stuff up front to pay once I got up front there was no cashier and another customer waiting to be helped. When the cashier finally comes he has me use self check out instead of just helping me and I then had to ask for his assistance every step of the way because the self-help was not working. In the end, I wasted 25 minutes at CVS purchasing several items that would have been cheaper at HEB or anywhere else, and that would have come with more pleasant customer service. I will be switching my prescriptions to be sent to a different store after this experience.
Feb 5th, 2023