Ulta Beauty

Very deceptive advertisement on sales products. When checking out I was asked to go take a picture of the sale instead of getting customer support to do so. I dont know how a company can stay in business with such poor customer care as well as misleading advertisement.
Apr 1st, 2024

My salon experience with Kenrik was terrible. He was so uncooperative when I asked for a simple curly hairstyle. His excuse was my hair was too long and heavy, but I have curled my hair way better myself. Waste of money!
Mar 6th, 2024

Shoutout to Heather!! She helped me find a great concealer and mascara. I would definitely go back to this store.
Mar 4th, 2024

The place was disgusting. The testers were caked up. The stations with the one time use applicators were dirty filled w trash and or empty. Noone asked me if I needed help w anything.
Mar 1st, 2024

Update: its been a little over a month. The way she thinned my hair in the back is some nasty work, why would you do that, no one asked you to thin my hair. The knots i get back there are absolutely insane. It is so uneven and ugly. Why did a curl specialist do this to my hair, incompetence or malice? Absolutely destroyed my self image, thanks so much for that. Wish i could sue yall for emotional damages but the courts dont give a crap about this stuff anyways boooo The first time my hair was ruined should have been it for me, but I decided to give ulta another chance. After malorie burned my scalp and melted all my hair off with bleach and heat, I let it grow out for a long time and nurtured it back to life. I let my beautiful natural curls grow out and come to life after years of suppressing them with a straightener. I came back to get a cut after a pretty long time to fix the shape and get damage off. The first two times with Kim were pretty good and I thought she did a good job. This last time I asked her for a trim, to cut as little as possible off, and maybe throw in some little layers to add a bit of volume if she thought it would look good. Well she cut like 8 inches off the front of my hair and gave me the shape that I told her I specifically dont like, there arent really layers and I saw her thinning it in the back, which my curls dont appreciate. Just awful. I couldnt even believe it was happening as it happened. I kept smiling and internally telling myself maybe its not as short as you think, and I rebooked and paid and left and then got to my car and really looked at it and This is literally the ugliest haircut I have ever had in my life. It is so unflattering to my face shape. I got home and bawled my eyes out. I literally was so upset I called and spoke to the manager, went back and got a refund. Ive never done that before. Ive never even complained before. But this was just the last straw for me. And the manager was trying to gaslight me the entire time and tell me there was miscommunication on both sides, which is just crazy to me. How do you misinterpret please cut as little off as possible, I want to keep my length. My length is very important to me. Please dont cut much off. ???????????? And the manager kept trying to tell me about her own hair like, okay? Thats literally irrelevant?? Your stylist chopped all my hair off after I specifically asked her not to, stop trying to tell me its my fault somehow. Like, thats gross. Anyways, whatever. I got my money back. But im still mad. I feel violated. You took my entire years worth of growth. And its just gone. I cried for three days and every time I see myself in the mirror it makes me angry and I want to cry some more. I dont understand why she would do this to me. It just feels cruel. Theres nothing anyone could do to make me feel better about this. Just an utter waste. Do better.
Mar 30th, 2024