KELL Partners

Oct 26th, 2022

I worked with KELL on a full redesign and rollout of our database plus an integration with our redesigned website. I am not a technologist. From start to finish KELL was an incredible partner in what became a very complex project. Their technical knowledge, professionalism, ability to problem-solve creatively, and their support post-launch was the difference-maker between success (which we had) and complete disaster. This project would not have happened without them. I absolutely recommend the KELL team no matter the size of your organization or project.
Jul 3rd, 2016

Look elsewhere! Everyone we initially worked with on our project has left Kell and this happened before COVID! They took hours and hours of our time to understand our business practices but then did not use all of the pertinent information, then said we signed off on the requirements, but the requirements were vague and up for interpretation. We trusted them to include everything discussed and needed for a successful implementation. It was a case of us not knowing to specify little things we interpreted to be part of the requirements as they were written. We needed reconfigurations after go-live and have been waiting 5 months for a proposal for an update that was supposedly already scripted by a tech that's left that would supposedly make a large improvement in our system after a Salesforce upgrade. HUGE waste of time and money.
Dec 14th, 2021

We are a growing non profit with no IT staff and limited technical expertise. Kell has been our partner for years. We use their VA services constantly in place of having our own IT staff and they are fast, knowledgeable and always go the extra mile. We have a number of different integrations with third party tools and that naturally leads to issues from time to time. That is always the most challenging thing for technical support -- working across multiple vendors. With Kell - that is not the case. Regardless of where an issue might come from -- they are always willing to take the lead and get it resolved. One thing I will say too is that the people at Kell are across the board - amazing. From our sales contact to our VA manager and all the techs that work behind the scenes, it's always - no problem - and it isn't.
Jul 1st, 2016