Visual Edge IT Texas | Austin | TLC Office Systems

Been a customer for over 7 years. Since the take over customer "service" is non existent.
Jun 18th, 2023

I started with Benchmark, now Visual Edge IT about 7 years ago. I just finished my 2nd lease. (Make sure you always read your lease agreement and understand the return policies!) My Xerox printers and the service provided for them was top notch. Art is one of the most genuine people I have ever met and always took great care off my equipment. Ricky Noska will get the job done for you. Call him today.
Oct 15th, 2022

May 20th, 2022

Have been a copier lease customer for nearly 10 years. They had some type of corporate reorganization that changed billing but did not notify customers. We were notified that we owed $123 in July, after some investigation I determined that it as lost I the mail, stopped payment and made new payment. 2 weeks later I received a collection notice for nearly $1000. Now they have an invoice showing larger past due that I never received, nor is the amount on the most recent invoices. They informed me my payments need to go to 2 separate locations and they cant find some of my payments even though they have cleared and they refuse to stop the collection company.
Jun 27th, 2021

Extremely bad experience - The sales rep, customer service, delivery, technical, and billing are either all separate departments, separate companies, or extremely bad at communicating - The sales rep ghosted immediately after getting the contract. Wouldn't return calls, texts, emails, or anything - The sales rep put down the wrong address, so the delivery team tried to deliver the system to the wrong place twice before reaching out to confirm the address - The rep claimed that everything was automated, including reporting and billing, yet, I receive an email each month asking me to go into the location, print off a report, input the report into the proper channels, wait a week for their departments to talk to each other, get another email with the billing, log back into their site, input all of my bank info (debit cards not accepted! ACH only), every. single. month. - Also told that ink was automated. Also a lie. Have to spend 20 minutes on the phone each time ink runs out. Everything about this company is awful, except the ladies working in the customer service department. They're always nice, but unfortunately, because of the structure of the company, they don't actually have the power to fix anything. They just listen, respond nicely, tell you they'll get it over to the right people, and then it just magically disappears.
Feb 9th, 2023